Customer Service - Second Shift (1:30-10:00)

About Us:

We are a prominent financial service provider specializing in secure and efficient transaction processing. Our company fosters a fast-paced, adaptable work environment where logical problem-solving and cross-departmental collaboration are highly valued.

Job Responsibilities:

Respond to customer service inquiries and manage operational tasks related to financial transaction processing using proprietary software.

Navigate and utilize multiple in-house systems with strong technical aptitude.

Analyze complex scenarios to provide effective and logical solutions, taking multiple factors into account.

Demonstrate flexibility by learning and performing duties across various departments as needed.

Experience in transaction processing, banking operations, or related financial services is highly beneficial, especially within a financial institution.

Qualifications:

Independent thinker with the ability to handle situations without relying on scripted responses.

Technically proficient and capable of learning and navigating specialized software systems.

Familiarity with financial transaction processing or banking operations is essential.

Strong analytical and problem-solving skills, with adaptability to diverse situations.

Self-motivated and comfortable working in a busy but laid-back environment that values initiative.

Benefits:

Vacation

Sick days

Observance of all banking holiday

Medical insurance

401K

Note: This is an in-office position for the second shift based in Tampa, Florida.

We are an equal opportunity employer and encourage candidates from all backgrounds to apply.

National Payment Corporation (NatPay) jobs

National Payment Corporation (NatPay) | Customer Service Representative/Operations