Need Statement

Aegis seeks a dedicated and skilled IT Support person to manage and resolve internal helpdesk issues for our employees. This position is crucial to maintaining smooth operations and ensuring that our technology infrastructure remains efficient and secure. Cybersecurity training is a significant advantage. If you are passionate about technology and enjoy solving problems, we encourage you to apply.

Job Summary

The IT Support person will provide technical assistance and support related to computer systems, hardware, or software. They will respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering high-quality support to our team.

Responsibilities

Respond to IT support requests in a timely and professional manner.
Diagnose and resolve technical hardware and software issues.
Install, modify, and repair computer hardware and software.
Manage and maintain user accounts, permissions, and access rights.
Provide support for network connectivity issues, including Wi-Fi, LAN, and VPN.
Assist in the deployment and maintenance of IT infrastructure, including servers, networks, and telecommunication systems.
Document and maintain IT support procedures and knowledge base articles.
Train employees on the use of hardware, software, and IT systems.
Collaborate with other IT staff to ensure comprehensive support coverage.
Monitor and enforce IT security policies and procedures.

Expectations

Provide excellent customer service and support to all employees.
Maintain a high level of professionalism and confidentiality.
Keep up to date with the latest technology trends and best practices.
Exhibit strong communication skills, both verbal and written.
Work independently as well as part of a team.
Demonstrate strong analytical and problem-solving abilities.
Handle multiple tasks and prioritize effectively in a fast-paced environment.
Be available for on-call support as needed.

Knowledge and Skill Requirements

Proficiency in Windows and Linux OS environments.
Strong knowledge of Microsoft Office 365 and other common software applications.
Familiarity with network protocols, services, and standards (TCP/IP, DNS, DHCP, etc.).
Understanding of IT security principles and best practices.
Ability to troubleshoot hardware and software issues efficiently.
Knowledge of virtualization technologies (e.g., Docker, VMware, Hyper-V).
Experience with remote desktop support tools.

Additional Desirable Knowledge and Skills

Cybersecurity training and certifications (e.g., CompTIA Security+, CISSP).
Experience with cloud services and platforms (e.g., Azure, AWS, Google Cloud).
Experience with Active Directory and Group Policy management.
Knowledge of ITIL or other IT service management frameworks.
Experience with scripting and automation (e.g., PowerShell, Python).
Familiarity with database management systems (e.g., SQL Server, MySQL).
Understanding of VoIP and telecommunication systems.

Qualifications

Four-year Baccalaureate degree in Information Technology, Computer Science, or a related field, and/or
Equivalent relevant experience of 1 to 5 years in IT support or a related role.
Ability to work effectively in a highly collaborative team environment.
Willingness to attend meetings in-person at one of Aegis’ office locations.

Why You’ll Want to Work with Aegis:

Aegis is an innovative, diverse, and dynamic company with tightly woven teams constantly exploring new ways to produce advantages for our clients. With offices in Maryland, Virginia, Alabama, and Sydney Australia, we provide opportunities to work in a variety of settings and use the collaborative brainpower around you to ask and answer interesting questions. We have a broad range of backgrounds and interests: experts in fields such as finance, real estate, politics, and naval engineering, come together to make an intriguing and educational work environment. We offer excellent benefits and competitive salaries.

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