Job Title: IT Asset Management Lead

Location: New York, NY

Company: allwhere

Join our mission in simplifying the way that IT assets are procured and managed across the globe, whether your employees are in-office, hybrid, or fully remote. We are a hard-working and committed team, focused on scaling our operations, expanding to new regions, and continually improving our processes, all while putting our customers first.

Our team is expanding and we are excited to bring on an Asset Management Lead. We’re looking for someone who has experience and is well-versed in IT asset management, is passionate about optimizing processes and ensuring seamless operations, and thrives in a fast-paced, constantly changing environment.

Key Responsibilities:

Partner with the Manager, Supply Chain & Logistics to track and manage departmental KPIs and SLAs, ensuring alignment with organizational goals and continuous improvement of performance metrics
Be the primary escalation point to triage, investigate and resolve operational escalations
Foster effective communication between team members and stakeholders
Partner with Asset Management Specialists on task prioritization, ensuring team deadlines are met
Develop and implement standard operating procedures (SOPs) as needed
Coordinate with 3PL providers for smooth daily operations
Continually assess existing processes and proactively make recommendations to management for process improvement, especially in areas where ownership is ambiguous
Partner with the Manager, Supply Chain & Logistics to ensure compliance with company policies and industry regulations
Maintain strong relationships with vendors, acting as the liaison to resolve issues when needed
Lead and manage internal projects as assigned, ensuring timely completion and stakeholder sign-off
Proactively seek opportunities to coach (where applicable) and share knowledge with team members
Prepare and maintain documentation in order to support cross-functional enablement
Generate flowcharts and visual aids in order to support cross-functional enablement
Ensure timely resolution of action requests and ticket prioritization
Provide recommendations to optimize the team’s ticketing system and enable team members on best practices for effective queue management

Qualifications:

Bachelor’s degree
3+ years of experience in IT asset management or supply chain roles
Strong potential for leadership and team management responsibilities
Excellent communication and interpersonal skills
Proven ability to develop and implement SOPs
Passionate about process improvement
Experience in vendor management
Proficiency in project management and time management
Knowledge of industry regulations and compliance
Strong problem-solving and decision-making abilities
Proficient in using ticketing systems and other relevant software tools

Join our team at allwhere and contribute to the optimization of our asset management processes in a dynamic and collaborative work environment. If you possess the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.

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IT Asset Management Lead