American Chrome Company (ACC) is actively recruiting a Business Support Technician to support, maintain, and improve the Business Systems and Processes for MULTI PARTS (MPS) and ACC. This position is based in our Bolingbrook location and on-site M-F. This is not a remote or hybrid role and will report to the Vice President of Business Systems.

Responsibilities

Provide first-line support to internal users for the primary business ERP Systems (Exact Globe and MS Dynamics GP), EDI, Shipping, Warehouse Manage, Business Intelligence, and other critical business software systems; escalating tickets as needed to meet service level expectations.
Use the company ticketing and work tracking system to record incidents, work, and support activities.
Monitor operational status of internal systems by reviewing reports, logs, and data.
Respond to internal information requests with thoughtful, concise, and accurate reports, data, and analysis using corporate provided tools.
Assist with the implementation, documentation, and training of processes changes within the organization.
Actively protect the data integrity and confidentiality of all MPS data and adhere to corporate information protection practices including access controls, data security, confidentiality, and anonymity.

Experience and Education

1-3 years’ experience providing a range of IT support services to assist users with questions, issues and troubleshooting.
High School Diploma or GED.
Associates degree in a technical field of study preferred.
Experience providing courteous and thoughtful support to users in a professional business environment.

Skills

Proficiency with Microsoft Office suite including Word, Excel, and PowerPoint.
Experience in an area of business operations such as warehouse operations, inventory, logistics, data entry, accounts payable / receivable, or finance.
Skilled in the use of computers, general software, and general web-based technologies.
Strong physical and digital structure skills to keep computer and physical files and folders organized.
Excellent, professional verbal and written communication skills.

American Chrome Company

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Business Support Technician