American Chrome Company (ACC) is actively recruiting a Business Support Technician to support, maintain, and improve the Business Systems and Processes for MULTI PARTS (MPS) and ACC. This position is based in our Bolingbrook location and on-site M-F. This is not a remote or hybrid role and will report to the Vice President of Business Systems.
Responsibilities
- Provide first-line support to internal users for the primary business ERP Systems (Exact Globe and MS Dynamics GP), EDI, Shipping, Warehouse Manage, Business Intelligence, and other critical business software systems; escalating tickets as needed to meet service level expectations.
- Use the company ticketing and work tracking system to record incidents, work, and support activities.
- Monitor operational status of internal systems by reviewing reports, logs, and data.
- Respond to internal information requests with thoughtful, concise, and accurate reports, data, and analysis using corporate provided tools.
- Assist with the implementation, documentation, and training of processes changes within the organization.
- Actively protect the data integrity and confidentiality of all MPS data and adhere to corporate information protection practices including access controls, data security, confidentiality, and anonymity.
Experience and Education
- 1-3 years’ experience providing a range of IT support services to assist users with questions, issues and troubleshooting.
- High School Diploma or GED.
- Associates degree in a technical field of study preferred.
- Experience providing courteous and thoughtful support to users in a professional business environment.
Skills
- Proficiency with Microsoft Office suite including Word, Excel, and PowerPoint.
- Experience in an area of business operations such as warehouse operations, inventory, logistics, data entry, accounts payable / receivable, or finance.
- Skilled in the use of computers, general software, and general web-based technologies.
- Strong physical and digital structure skills to keep computer and physical files and folders organized.
- Excellent, professional verbal and written communication skills.
