We’re looking for a highly motivated, customer-focused and talented Support Engineer to join our team. The sort of person who’s looking for a career where they can make their mark, surrounded by a tech-obsessed team who are transforming the student IT experience with cutting-edge solutions.

In this role, you will be the first point of contact for our customers,

providing essential support and troubleshooting assistance for our software

products. Your primary responsibility will be to ensure a world class customer

experience by addressing and resolving inquiries in a timely and efficient

manner. The ideal candidate will possess strong communication skills, technical

aptitude, and a passion for delivering exceptional customer service. The sort

of person who’s looking for a career where they can make their mark, surrounded

by a tech-obsessed team who are transforming the student IT experience with

cutting-edge solutions.

AppsAnywhere is an EdTech company making big waves in our industry, thanks to awesome products and a passion for our customers. Over the last 15 years, we’ve worked hard creating and developing the world’s first app store designed specifically for education – AppsAnywhere.

With our training and guidance, you will become a key member of a team of globally leading software deployment experts. Supporting AppsAnywhere solutions, you’ll be helping EdTech teams all around the world to deliver an awesome IT experience to over 2.5 million students!

This role offers access to industry-leading specialists and training. Downright hard work, obsessive customer satisfaction and above-and-beyond commitment are essential. In return, you’ll receive ongoing support, a great career, and an opportunity to be part of one of the most creative, supportive, and rapidly expanding teams anywhere in the world!

The role will be hybrid with 2 days based in our awesome

Charlotte office and 3 days remote.

As a Support Engineer, you’ll be responsible for:

Providing exceptional customer service on service desk tickets supporting our customers around the world.
Delivering world class, customer focused support and solutions.
Connecting and managing AppsAnywhere solutions on customer servers.
Contributing to our knowledge base and online community.
Supporting clients throughout their journey to deliver an awesome student experience!
Collaborating with AppsAnywhere colleagues across the UK, Europe, and North America.

Why AppsAnywhere?

As well as fantastic office space, we offer excellent benefits including:

Unlimited paid holidays
Hybrid & flexible working
Casual dress
Private healthcare plan
5 days paid leave to do charity work
Training and Development packages

To join our team, the following skills are required:

Essential

3+ years’ experience in a technical IT customer service/support role
Experience of working within a fast paced and challenging Service Desk
Working knowledge of Linux and Microsoft Windows server operating systems
Superior people skills; a team-oriented, fast learner, and personable
Experience supporting virtualized environments such as Citrix, VMWare etc
Logical and systematic problem-solving skills
An obsessive desire to deliver leading customer service
Experience with IT service management tools (e.g., Zendesk, ServiceNow)

Technical

Application installation, configuration, deployment, and troubleshooting
Windows and Linux operating systems
VPN, Remote Desktop, SSH and remote connection solutions
Virtual Desktop Infrastructure (VDI) and hypervisors - VMware workstation, Citrix, Azure Virtual Desktop, AWS, Microsoft Hyper-v
User management, Active directory, Microsoft Entra (Azure AD), SAML and other single sign on methods
Networking and firewalls – TCP/IP LAN, WAN, switches, routers, DNS, DHCP
Databases - Microsoft SQL Server and MySQL
Web Servers – HTTP, Apache, Tomcat, OpenJDK

Desirable

Certification in relevant technologies such as Linux, Windows Server, Azure, Virtual Desktop etc
Bachelor's degree (or in progress) in IT, Computing, or a related subject
AppsAnywhere Product, Administration, or Infrastructure
Cloudpaging Server, Studio or Player
Parallels RAS Server and Clients
Load balancer configuration and SSL certificates
Group Policy and Microsoft Intune
Experience with Programming Languages e.g., Java, JavaScript, PHP, C#, C++, SQL
IT certifications (e.g., CompTIA A+, Microsoft Certified Systems Engineer, ITIL, ISO 27001, Cyber Essentials)

Working with awesome industry-leading tech is just one reason you’ll love this role. Previously voted runners-up for the Techworld Best Place to Work in Tech Award, our small and dynamic team love their work, and so will you!

Exclusive purveyor of Gartner Cool Vendor solutions
Really fun folks that “get it” and embrace our inner-geek!

AppsAnywhere

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Technical Support Engineer