The Insurance Coordinator is responsible for day-to-day coordination of incoming correspondence from internal and external customers, maintaining system data updates, supporting payment functions and ancillary duties as needed.

Essential Job Functions (Duties/Responsibilities)

The Insurance Coordinator will have the following duties and responsibilities, including but not limited to:

Interact with internal and external customers as required to respond to incoming emails
Follow up and respond to insurance emails within specified time frames
Provide support to resolve insurance related borrower inquiries
Review, route, and process all items received via mail and email
Research non-pay cancellation notices received via mail
Maintain integrity of system data as it pertains to insurance updates
Reach out to external customers/insurance agents to obtain policies, paid in full receipts, and other lender required documents
Support team projects as needed

Qualifications

Education: High school diploma or equivalent;Associate degree in Business, Finance, Accounting or equivalent work experience preferred.

Experience: Minimum of one year of experience in Commercial Lines Insurance, Mortgage Servicing, or Escrow preferred.

Knowledge/Skills/Abilities:

Intermediate Microsoft Office skills
Ability to work as a part of a team, while providing a strong individual contribution
Strong analytical skills with high attention to detail, accountability, accuracy and dependability
Strong time management, prioritization, organizational & multi-tasking skills
Must be able to exercise judgement
Excellent verbal, written, and interpersonal communication skills
Ability to work in fast-paced environment with strict deadlines
Must have initiative, motivated, flexible attitude and be able to adapt to a changing environment
Prior experience in mortgage servicing, banking, or insurance industry

Travel: None

Arbor Realty Trust, Inc. offers a competitive base salary and discretionary bonus. The starting base salary range for this position is $48,000 to $52,000. The specific compensation that will be offered is based on an understanding of the hired candidates' qualifications at the time of hire. Employees are eligible for a discretionary bonus based on employee work performance reviewed during the course of the year. The total compensation package for this position will also include other elements, a full range of medical, and/or other benefits including 401(k) eligibility and paid time off benefits.

We are proud to be an equal opportunity employer and are committed to maintaining a diverse workforce and an inclusive work environment for our associates, customers and business partners. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, ethnicity, pregnancy or any other legally protected status. We are committed to working with and providing reasonable accommodations to individuals with disabilities.

Arbor Realty Trust

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Insurance Coordinator