Job Description

Job Summary:

Avail Solutions provides mental health services for crisis (suicide) calls.
As a 988 Crisis Worker, you will establish rapport using an empathetic approach to assess whether the caller is having a mental health crisis. Many callers simply need a friendly voice.
You will be trained to assist and support callers with anxiety, depression, suicidal, homicidal, and psychotic thoughts/behaviors. The 988 Crisis Worker will document calls with relevant information in an electronic record system.

Requirements:

Fluent English
High school graduate
Computer literate and pass a typing test with a minimum score of 30 WPM with 90% accuracy.
Communicate clearly using verbal and written skills.
Work in a call center environment. (This position is NOT remote.)
Pass a background check.
Work every other weekend with four days off during a two-week work schedule.

Benefits:

Starting pay is $18.00/hour
Bilingual (Spanish) additional $1.10/hr
Differential pay for 4 PM to 12 AM: $1.00/hr
Differential pay for 12 AM to 8 AM: $2.00/hr
Paid Time Off is accrued at 16 days for first year of employment and 19 days after first year.
SIMPLE IRA Retirement Plan
Medical Insurance available after 60 days of employment.

Schedule: (Available shifts determined on the needs of the company.)

Night Shift: 12:00 a.m.- 8:30 a.m. five days a week, to include every other weekend
Day Shift: 8:00 a.m.- 4:30 p.m. five days a week, to include every other weekend
Evening Shift: 4:00 p.m.- 12:30 a.m. five days a week, to include every other weekend

Education:

High school or equivalent (Required)

Avail Solutions

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988 Crisis Worker Texas