About Us:

At DropShop, we don’t just care for garments; we elevate the entire dry cleaning experience. Our innovative subscription model combines exceptional garment care with unmatched transparency and tech-enabled convenience. Our mission is to extend the lifespan of your clothes through superior care, balancing thoughtful design with cutting-edge technology and outstanding customer service.

The Opportunity:

We’re seeking a compassionate and dynamic Customer Service Assistant to be a key player in shaping the future of dry cleaning and garment care. As the first and last point of contact for our customers, you’ll use your hospitality skills to ensure a welcoming and comfortable experience, while effectively communicating about their garment care needs.

What You'll Do:

Welcome customers warmly and ensure they have a positive experience.
Handle phone and text communications, providing updates and information about their garments.
Maintain cleanliness and organization in common areas, ensuring they are well-stocked.
Deliver exceptional hospitality, answering questions and offering guidance as needed.
Perform additional tasks as directed by team leaders.
Tag and detail garments according to their specific needs and requirements.

What We’re Looking For:

At least 1 year of experience in customer service, hospitality, or a client-facing role.
Experience in the fashion or garment industry is a plus.
Excellent written and verbal communication skills.
High attention to detail with the ability to multitask efficiently and accurately.

What We Offer:

Competitive Pay: $20-$22/hr, based on experience.
A supportive and collaborative team culture.
Complimentary garment care services.
Opportunities for growth and development within the team.

If you’re ready to be a part of a forward-thinking team dedicated to reimagining garment care, we’d love to hear from you. Apply today and help us create exceptional experiences for our customers!

DropShop Garment Care

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