Join the amazing team at Fairmont Pittsburgh, the top luxury hotel in Pittsburgh!

Job Description

ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of:
all hotel features/services, hours of operation.
all room types, numbers, layout, decor, appointments and location.
all room rates, special packages and promotions.
daily house count and expected arrivals/departures.
scheduled daily group activities.
Loyalty program details
Build guest loyalty through personalized service
Process all guest registrations and check-outs.
Communicate services and amenities of the hotel to guests.
Coordinate all guest room billing.
Respond to all guest requests.
Document and confirm reservations and cancellations.
Block rooms in computer and follow through on designated requirements.
Generate, print and distribute daily and weekly reports.
Settle guest accounts and adhere to all cashiering procedures.
Assist other front office departments as needed.

Qualifications

Additional Information

What’s in it for you:

Paid time off
Medical, Dental and Vision Insurance, 401K
Complimentary Shift Meal
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academy designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
Career development opportunities with national and international promotion opportunities
Eligible performance based bonus

Fairmont Pittsburgh

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