Flexible Systems is currently looking to hire an IT Help Desk Technician on a full time, permanent basis. This position must be performed onsite in Long Island, NY. While the role is to be performed onsite, Flexible Systems ensures to offer their employees a flexible work/life balance.

Title: IT Help Desk Technician

Location: Long Island, NY

Responsibilities:

Resolve IT support requests from clients.
Answer client questions regarding computer systems.
Gather and analyze data to diagnose problems with computer systems.
Change configurations, settings, and permissions to fix computer issues.
Generate sign-ins for new hires during the onboarding process.
Install new software and hardware drivers and update existing ones as needed.
Update clients on the status of their service requests.
Log all service requests and update tickets as needed.

Qualifications:

1-3+ years of experience in an IT Help Desk or similar IT support role.
Bachelor’s degree and//or relevant technical certifications nice to have, or equivalent professional hands-on work experience.
Troubleshoot, manage, and support Windows and MS Azure environments.
Troubleshoot and support network devices such as firewalls, routers, and switches.
Hands on experience with Active Directory, Microsoft 365, Windows 10/11/Server, Entra ID, Azure, and/or VMware ESXi.
Experience with Azure AD Connect and Azure Conditional Access desired.
Excellent written and verbal communication skills with ability to interact directly with customers.
Strong detail-orientation and polite, friendly demeanor with passion for helping others by sharing your knowledge of technology.

About Flexible Systems:

Flexible Systems is the largest MSP in Long Island, NY. We operate out of our company-owned 40,000-square-foot facility located in Hauppauge, New York. We help small & mid-size businesses with their information technology needs. We are driven by a passion for finding better ways to do things. Whether it’s streamlining an existing process or introducing new ways of doing things – we love helping people use technology. At Flexible Systems, we strive to add value to our clients by sharing our knowledge of technology. You will be working on a team that is responsible for helping our clients identify, implement, and maintain the technology they use to run their businesses.

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