Company Description

FootBalance System Inc. is a Nordic foot health brand with its US operations based in San Diego, CA. FootBalance is a company with a vision of a world standing on healthier feet. We offer a unique all-in-one health-based fitting experience, featuring advanced 3D foot scanning technology, biomechanical foot analysis, and custom product recommendations. FootBalance System is present in more than 40 countries and across 1,500 distribution points, including some of the world’s best sporting goods and specialty retailers, having conducted 5 million foot analyses and sold over 4 million pairs of custom insoles worldwide.

Role Description

As an early enterprise in the U.S., we are now looking to expand our team in San Diego, with the recruitment of an on-site Operations Assistant. This is a part-time, on site position with flexible scheduling and opportunity for full-time hours as business needs grow.

Main purpose / objectives

- Operational responsibilities will include manufacturing 3D custom insole orders, warehouse management/organization, and various processing and administrative duties

- Supporting sales growth and customer satisfaction through accuracy, organization, and diligence in order fulfillment tasks

- Delivering our groundbreaking customer service proposition (including order processing, picking & packing & the shipping of orders) to all of our retail partners (B2B) and end consumers (B2C)

Responsibilities

- Production & fulfillment of 3D custom insole orders

- Respond to customer inquiries & fulfill direct to consumer orders

- Carry out order fulfillment process and execute order requests from various retail partners including packing and shipping of merchandise while maintaining a highly satisfactory customer experience

- Perform administrative tasks and special projects to support the business as needed

- Coordinate and receive incoming truck shipments & deliveries

- Ensure warehouse is maintained in a clean and organized manner

- Provide support & feedback to FootBalance HQ on all relevant matters

Key measures of success

- Timely and efficient order fulfillment cycles

- Order accuracy & inventory precision

- Delivery of our groundbreaking customer service proposition

Essential competencies, knowledge & experience

- High school diploma or equivalent

-Working Proficiency in English

-Legally authorized to work in the US

- Strong attention to detail

- Prior fulfillment, processing, or retail experience preferred

- Customer centric mindset & great people skills

- Excellent problem-solving skills & a willingness to contribute to a collaborative work environment that encourages creative thinking

- Organizational and time-management skills to balance numerous and diverse tasks

- Adaptability and ability to work effectively using electronic fulfillment systems

- Capability to lift up to 40 lbs. With or without reasonable accommodation

- Ability to stand for prolonged periods of time

What we Offer

-Competitive pay

-Relaxed dress code

-Flexible schedule, and

-Room for advancement in a growing Company!

Apply for the position by September 30 at the latest. We will contact potential candidates promptly and will fill the role as soon as we find the right match.

We are an equal opportunity employer. We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local laws.

FootBalance System Ltd.

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Operations Assistant North America - San Diego (on site)