Job Title: Guest Services Representative

Company: The Goodstone Inn & Restaurant

Reports To: Guest Services Manager

Schedule: Mornings, Mid-day, Evenings (5 days a week) including Weekends

Goodstone Inn & Restaurant's most valuable resource is our creative and innovative staff. Goodstone's excellence has been built on teamwork. Our select team of professionals works together daily to ensure Goodstone provides excellent service to our guests, who have come to expect nothing less than perfection. As part of the Goodstone Team, we are committed to inspiring and instilling a passion for excellence and allowing you to excel and grow as a team player!

As the first point of contact, you will be part of a high-energy and enthusiastic team, providing our guests exceptional service to exceed expectations. From assisting with reservations in a friendly, proactive, and efficient manner to greeting them upon arrival and assisting their check-in process to their departure, you will anticipate and address guests' service needs.

Responsibilities and Duties

Provide the highest quality of service to the guests at all times, anticipate guest needs, and exceed their expectations.
Personal accountability for achieving established guest service standards
Handle guest reservations; always answer the telephone within two rings with a smile and answer questions accordingly or transfer as needed.
Ability to read, analyze, interpret, and effectively explain common reports, guest folios, and emergency procedures.
Effectively operate the inn’s computer systems (Maestro and Aloha).
Possess working knowledge of all reservation procedures.
Follow correct check-in/check-out Goodstone procedures.
Communicate with team and management professionally and positively.
Ensure security and confidentiality of all guest and hotel information and material.
Attend work on time as scheduled and adhere to the attendance policy.
Assist Concierge Services as needed, arranging and coordinating guest experiences on-site.

Qualifications and Skills

A minimum of 1+ years of hospitality experience and customer service
Strong computer skills, including typing and using basic programs such as Microsoft Office, etc
Good communication skills
Self-motivated
Flexible and proactive and take the initiative as appropriate
Must be able to speak, read, write, and understand English
Must be able to read and write to facilitate the communication process
Requires good communication skills, both verbal and written
Must be able to work well with coworkers
Must be able to multi-task, prioritize and work in an effective and efficient manner
Must be able to work with a sense of urgency while remaining calm, pleasant, and oriented
Must be at least 18 years old
Excellent attention to detail is a must

Company Perks and Benefits:

Offering full benefits starting on day 61 (Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, etc.
401-K Match after a year
Vacation and Sick Time
Employee Referral and Bonus Plan
Overtime available

Additional Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time or without notice.

Affirmative Action/EEO statement:

Goodstone Inn and Restaurant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be a drug-free workplace. However, screening tests for alcohol and illegal drugs may be performed on applicants and employees as a condition of employment.

Goodstone Inn & Restaurant

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