Job Title: Guest Services Representative
Company: The Goodstone Inn & Restaurant
Reports To: Guest Services Manager
Schedule: Mornings, Mid-day, Evenings (5 days a week) including Weekends
Goodstone Inn & Restaurant's most valuable resource is our creative and innovative staff. Goodstone's excellence has been built on teamwork. Our select team of professionals works together daily to ensure Goodstone provides excellent service to our guests, who have come to expect nothing less than perfection. As part of the Goodstone Team, we are committed to inspiring and instilling a passion for excellence and allowing you to excel and grow as a team player!
As the first point of contact, you will be part of a high-energy and enthusiastic team, providing our guests exceptional service to exceed expectations. From assisting with reservations in a friendly, proactive, and efficient manner to greeting them upon arrival and assisting their check-in process to their departure, you will anticipate and address guests' service needs.
Responsibilities and Duties
- Provide the highest quality of service to the guests at all times, anticipate guest needs, and exceed their expectations.
- Personal accountability for achieving established guest service standards
- Handle guest reservations; always answer the telephone within two rings with a smile and answer questions accordingly or transfer as needed.
- Ability to read, analyze, interpret, and effectively explain common reports, guest folios, and emergency procedures.
- Effectively operate the inn’s computer systems (Maestro and Aloha).
- Possess working knowledge of all reservation procedures.
- Follow correct check-in/check-out Goodstone procedures.
- Communicate with team and management professionally and positively.
- Ensure security and confidentiality of all guest and hotel information and material.
- Attend work on time as scheduled and adhere to the attendance policy.
- Assist Concierge Services as needed, arranging and coordinating guest experiences on-site.
Qualifications and Skills
- A minimum of 1+ years of hospitality experience and customer service
- Strong computer skills, including typing and using basic programs such as Microsoft Office, etc
- Good communication skills
- Self-motivated
- Flexible and proactive and take the initiative as appropriate
- Must be able to speak, read, write, and understand English
- Must be able to read and write to facilitate the communication process
- Requires good communication skills, both verbal and written
- Must be able to work well with coworkers
- Must be able to multi-task, prioritize and work in an effective and efficient manner
- Must be able to work with a sense of urgency while remaining calm, pleasant, and oriented
- Must be at least 18 years old
- Excellent attention to detail is a must
Company Perks and Benefits:
- Offering full benefits starting on day 61 (Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, etc.
- 401-K Match after a year
- Vacation and Sick Time
- Employee Referral and Bonus Plan
- Overtime available
Additional Duties:
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time or without notice.
Affirmative Action/EEO statement:
Goodstone Inn and Restaurant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be a drug-free workplace. However, screening tests for alcohol and illegal drugs may be performed on applicants and employees as a condition of employment.
