Job Purpose:

The Community Engagement Coordinator responsibilities include developing, recruiting, and training new volunteers, keeping a database of volunteer information and skills, matching volunteers to opportunities that suit their skills, keeping volunteers informed, and conveying the organization’s purpose to the public.

Allocation of Time:

Performance is measured by observation, correspondence and written documentation. The Community Engagement Coordinator’s time should be allocated as follows:

Volunteer Management and Stewardship – 75%
Community Outreach – 20%
General Responsibilities – 5%

Summary of Duties:

Below is a summary of major duties and responsibilities of the Community Engagement Coordinator. They may perform other duties, both major and minor, which are not mentioned below. Specific responsibilities may change from time to time at the discretion of the Sr. Development Manager.

Volunteer Management and Stewardship

Recruit, train, and supervise new and existing volunteers
Collect volunteer information, availability, and skills, and maintain an up-to-date database
Keep new and existing volunteers informed about the organization and volunteer opportunities
Work with the Development Team and Operations Team to develop, promote, and maintain a wide range of volunteer opportunities within the organization
Manage Meals that Heal Program
Match volunteers to opportunities that suit their skill sets, and ensure they understand their responsibilities and receive the proper training
Schedule all volunteer activities and keep schedules and records of volunteers' work
Implement new volunteer program opportunities that contribute to the well-being of guests served
Manage volunteer policies, procedures, and standards of volunteer service in accordance with HHOC’s guidelines
Organize and participate in volunteer recognition programs and special events (i.e., National Volunteer Week, birthdays)
Evaluate all aspects of volunteer programs to ensure effectiveness and to recommend/implement changes as appropriate
Maintain accurate records and provide timely statistical and activity reports on volunteer participation
Assist with volunteer staffing of HHOC special events
Manage all volunteer communications, including recruitment communications and impact reports

Community Outreach

Lead strategic individual and organizational partnerships to facilitate volunteerism to giving pipeline
Promote the volunteer program and develop campaigns to increase the visibility of the organization in the community
Serve as the point person and representative at volunteer-based events including volunteer fairs and volunteer recruitment opportunities
Maintain positive relationships with local service groups, organizations, and individuals to promote volunteer service
Collaborate with the Development Team to promote volunteerism across core social media channels – LinkedIn, Instagram, and Facebook

General Responsibilities

Provide Guest stewardship and relationship management
Carry out the mission of Hospitality House of Charlotte
Maintain constant and clear communication with staff and volunteers
Use marketing tools such as outreach programs, e-mails, and volunteer databases.
As directed, attend seminars and training sessions
Seek out and participate in relevant professional development opportunities
Perform other duties as necessary

Qualifications:

The following qualifications are the minimum requirements necessary to adequately perform the job. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities will be acceptable; subject to any legal and/or regulatory requirements.

Position Requirements

2-4 years’ experience in a volunteer and/or community engagement role
Bachelor’s Degree or equivalent relevant experience
Must have the ability to work a flexible schedule - including some evenings, weekends, and holidays
Demonstrated leadership, exemplary customer service, and strong interpersonal skills
Demonstrates strong communication skills both written and oral; must be able to communicate clearly in writing, orally, and electronically
Must be highly proficient at all Microsoft programs and all social media platforms
Must be computer savvy and comfortable learning and utilizing office technology systems including, but not limited to web-based guest database program, scheduling programs, volunteer management programs, guest room key card software, multi-line phone
Flexible and adaptable to change
Emotionally resilient; ability to work unsupervised; make quick decisions; highly self-motivated
Must be able to multi-task, perform accurately and efficiently under pressure, work independently, produce visible results, and meet tight deadlines
Must have strong organizational skills and pay close attention to detail
Able to relate well to a wide range of individuals and foster appropriate professional relationships
The physical demands for this position are as follows: regularly required to sit, talk, listen, stand, walk, and climb stairs. Must occasionally lift and/or move up to 25 pounds

Hospitality House of Charlotte

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Community Engagement Coordinator