Job Purpose:
The Community Engagement Coordinator responsibilities include developing, recruiting, and training new volunteers, keeping a database of volunteer information and skills, matching volunteers to opportunities that suit their skills, keeping volunteers informed, and conveying the organization’s purpose to the public.
Allocation of Time:
Performance is measured by observation, correspondence and written documentation. The Community Engagement Coordinator’s time should be allocated as follows:
- Volunteer Management and Stewardship – 75%
- Community Outreach – 20%
- General Responsibilities – 5%
Summary of Duties:
Below is a summary of major duties and responsibilities of the Community Engagement Coordinator. They may perform other duties, both major and minor, which are not mentioned below. Specific responsibilities may change from time to time at the discretion of the Sr. Development Manager.
Volunteer Management and Stewardship
- Recruit, train, and supervise new and existing volunteers
- Collect volunteer information, availability, and skills, and maintain an up-to-date database
- Keep new and existing volunteers informed about the organization and volunteer opportunities
- Work with the Development Team and Operations Team to develop, promote, and maintain a wide range of volunteer opportunities within the organization
- Manage Meals that Heal Program
- Match volunteers to opportunities that suit their skill sets, and ensure they understand their responsibilities and receive the proper training
- Schedule all volunteer activities and keep schedules and records of volunteers' work
- Implement new volunteer program opportunities that contribute to the well-being of guests served
- Manage volunteer policies, procedures, and standards of volunteer service in accordance with HHOC’s guidelines
- Organize and participate in volunteer recognition programs and special events (i.e., National Volunteer Week, birthdays)
- Evaluate all aspects of volunteer programs to ensure effectiveness and to recommend/implement changes as appropriate
- Maintain accurate records and provide timely statistical and activity reports on volunteer participation
- Assist with volunteer staffing of HHOC special events
- Manage all volunteer communications, including recruitment communications and impact reports
Community Outreach
- Lead strategic individual and organizational partnerships to facilitate volunteerism to giving pipeline
- Promote the volunteer program and develop campaigns to increase the visibility of the organization in the community
- Serve as the point person and representative at volunteer-based events including volunteer fairs and volunteer recruitment opportunities
- Maintain positive relationships with local service groups, organizations, and individuals to promote volunteer service
- Collaborate with the Development Team to promote volunteerism across core social media channels – LinkedIn, Instagram, and Facebook
General Responsibilities
- Provide Guest stewardship and relationship management
- Carry out the mission of Hospitality House of Charlotte
- Maintain constant and clear communication with staff and volunteers
- Use marketing tools such as outreach programs, e-mails, and volunteer databases.
- As directed, attend seminars and training sessions
- Seek out and participate in relevant professional development opportunities
- Perform other duties as necessary
Qualifications:
The following qualifications are the minimum requirements necessary to adequately perform the job. However, any equivalent combination of experience, education, and training which provides the necessary knowledge, skills, and abilities will be acceptable; subject to any legal and/or regulatory requirements.
Position Requirements
- 2-4 years’ experience in a volunteer and/or community engagement role
- Bachelor’s Degree or equivalent relevant experience
- Must have the ability to work a flexible schedule - including some evenings, weekends, and holidays
- Demonstrated leadership, exemplary customer service, and strong interpersonal skills
- Demonstrates strong communication skills both written and oral; must be able to communicate clearly in writing, orally, and electronically
- Must be highly proficient at all Microsoft programs and all social media platforms
- Must be computer savvy and comfortable learning and utilizing office technology systems including, but not limited to web-based guest database program, scheduling programs, volunteer management programs, guest room key card software, multi-line phone
- Flexible and adaptable to change
- Emotionally resilient; ability to work unsupervised; make quick decisions; highly self-motivated
- Must be able to multi-task, perform accurately and efficiently under pressure, work independently, produce visible results, and meet tight deadlines
- Must have strong organizational skills and pay close attention to detail
- Able to relate well to a wide range of individuals and foster appropriate professional relationships
- The physical demands for this position are as follows: regularly required to sit, talk, listen, stand, walk, and climb stairs. Must occasionally lift and/or move up to 25 pounds
