Position: IT Support Specialist Windows Administrator

Location: Dallas, TX

Duration: 12 Months

Rate: $ Open/Hour

Job Description:

The IT Support Specialist is primarily responsible for providing support to all client’s end-users at various sites in the Dallas-Ft. Worth metropolitan area.

Some (vehicular) travel may be required to nearby cities outside the city of Dallas and Ft. Worth i.e. (Mesquite, Farmers Branch, Desoto, Lancaster, Forney, Carrolton, McKinney, etc.).

Tasks will include tracking, troubleshooting, and resolving end-user computer issues related to the Windows 10 upgrade to Windows 11 Enterprise. Additionally, this role will support and assist other IT functions, as needed.

The successful candidate will possess strong problem-solving skills, deep technical knowledge in the required fields, critical thinking, self-starter, as well as exceptional interpersonal skills.

Key Responsibilities to include but are not limited to:

Troubleshoot & resolve Windows 10 and Windows 11 upgrade issues

Manually install Windows 11 as required when/if the upgrade fails

Re-image end-user devices as required as it relates to the upgrade should a device fail on a Windows 11 platform

Deploy and installed a replacement desktop or laptop with Windows 11 when/if required to replace a failed device as a result of the upgrade

Support end user queries/issues as it relates to Windows 11 new features when/if required

Perform installations, replacements, imaging, manual upgrades (when required), and other hardware/software related tasks as needed

Assist existing Desktop Support technicians with issues regarding the Windows 11 upgrade when required

Assist with creating FAQs and Support documentation on lessons learned

Job Requirements:

Bachelor’s degree or equivalent experience (i.e., 7+ years’ experience in an IT technical role)

7+ years’ experience in desktop hardware, operating systems, smartphones, and printers.

7+ years’ experience in Microsoft products (Windows, Office, Outlook, etc.)

A+ Certification or other similar Microsoft certifications a plus

Experience supporting OS upgrades such as Windows 10 and Windows 11

Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus

Hands-on troubleshooting experience with the ability to perform under intense scrutiny

Working technical knowledge of current protocols, operating systems, and standards

Strong written and oral communication skills with a focus on executive level support

Analytical and problem-solving abilities, with keen attention to detail

Self-motivated and directed, with the ability to effectively prioritize and execute

Experience working in a team-oriented, collaborative environment

Strong customer-service orientation with a focus on customer satisfaction

Highest degree of professionalism and integrity

Ability to research and test new technologies and solutions

Time management and organizational skills

Please send your resume in word format, following details to anand.yalla@infolob.com or call me @ 972-845-7069 for more information:

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