Position: Senior Desktop Support Technician II
Location: Coppell, TX (Onsite Day 1)
Duration: 6 + Months
Rate: $ Open/Hour on W2
Job Description:
Our client is looking for a Senior Desktop support Engineer who can work onsite in Coppell, TX from Day 1 with the following Skills and responsibilities:
Evaluates hardware and software requests (both in person and through a ticketing system) and provides solutions based upon business requirements and corporate standards, documenting as appropriate.
Supports and maintains the end user environment. This may include configuring new hardware, reviewing and addressing security vulnerabilities, installing and troubleshooting software, and performing tests.
Provides direct support to users for supported hardware and software. This includes restoring service, providing user training, coordinating warranty repairs through third-party vendors as appropriate, and supporting special events (on-site).
Installs, supports, and retires hardware (e.g., desktops, laptops, monitors, mobile devices, printers).
Documents, maintains, and recommends enhancements to work processes and standards in the area, including documenting procedures for troubleshooting and incident resolution/solution.
Ensures compliance with relevant policies and regulations and escalates any concerns as appropriate.
Troubleshoots user problems requiring a working understanding of the end user environment and a basic understanding of inter-related technologies. Can problem-solve most standard end user issues.
Maintains composure and always stays professional, including in stressful situations with clients.
Courteous and tactful at all times with clients and IT colleagues. Diffuses problem situations effectively. Is always seen by clients as professional and helpful.
Probes clients effectively to determine the actual nature or underlying cause of a user problem.
Selects appropriate work procedures or approaches to address and/or escalate problems.
Sets own priorities based on established service level agreements.
May provide assistance to more junior team members.
Performs related duties as assigned by management.
Please send your resume in word format, following details to anand.yalla@infolob.com or call me @ 972-845-7069 for more information:
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