Instructional Empowerment is looking for an IT Systems Administrator to join our team in IE’s West Palm Beach, Florida office. This person oversees and maintains the organization’s IT infrastructure, ensuring it operates efficiently, securely, and reliably. This role demands a mix of technical know-how, problem-solving abilities, and project management skills, along with the capacity to work with diverse stakeholders. The ideal candidate should possess a robust background in operating systems, networking, security management, and disaster recovery, coupled with a dedication to continuous learning and adaptability.

Primary Responsibilities

Technical Expertise
Operating Systems: Proficient in Windows, Microsoft 365, OneDrive, Teams with voice, SharePoint, Azure AD.
Networking: Understands TCP/IP, DNS, DHCP, VPNs, and routing protocols.
Hardware Knowledge: Experienced with servers, storage systems, and network devices.
Security Management
Firewall and Security Policies: Configures and manages firewalls, intrusion detection systems, and other security measures.
User and Access Management: Manages user accounts, permissions, and access controls.
Compliance and Auditing: Knowledgeable about regulatory requirements and IT security best practices.
Problem-Solving and Troubleshooting
Analytical Thinking: Diagnoses and resolves complex technical issues.
Incident Management: Manages and responds to system outages or security breaches.
Root Cause Analysis: Performs root cause analysis to prevent recurring issues.
Project Management
Planning and Implementation: Plans and executes IT projects like system upgrades, migrations, and new installations.
Vendor Management: Works with vendors for procuring hardware, software, and services.
Budgeting: Understands budget management and cost control for IT resources.
Communication and Collaboration
Documentation: Creates and maintains comprehensive documentation of systems, configurations, and processes.
Team Collaboration: Strong interpersonal skills for working with IT staff, departments, and external partners.
User Support: Provides technical support and training to end-users.
Adaptability and Continuous Learning
Keeping Up with Technology: Stays updated with the latest technologies, trends, and best practices.
Flexibility: Adapts quickly to new technologies, tools, and processes.
Disaster Recovery and Backup Management
Backup Solutions: Sets up and manages backup and recovery solutions.
Disaster Recovery Planning: Develops, tests, and maintains disaster recovery plans to ensure business continuity.
Compliance and Documentation
Regulatory Compliance: Knowledgeable about industry-specific regulations and standards (e.g., GDPR, HIPAA).
Documentation: Creates, maintains, and updates system documentation and procedures.
Monitoring and Performance Tuning
System Monitoring: Proficient in using monitoring tools to ensure system health and performance.
Performance Optimization: Tunes systems for optimal performance and reliability.

Education and Experience

Bachelor’s degree in Information Technology, Computer Science, or related field is required.
Minimum four years of related technical support experience, including Microsoft 365 administration
Microsoft Certified Professional
Experience providing end-user support, training, and troubleshooting.
Experience in creating and maintaining system documentation

Work Environment/Expected Hours of Work

This is a hybrid position that resides in the West Palm Beach, Florida office. Business hours are Monday through Friday, 8:00 a.m. to 5 p.m. (EST). There may be times when evening/weekend work is necessary to meet the needs of the customer.

Our Benefit Highlights

Position is salaried based off experience and abilities.
100% paid medical/dental/vision/LTD/STD/Life (Employee & Dependents)
15 Days PTO given upfront in your first year
8 Paid Holidays + 2 Floating Holidays
401K plan - 4% company match
Exceptional Onboarding Process
And many more benefits

Your personal talents and career will support our rewarding social mission of improving K12 education.

Want to learn more about Instructional Empowerment?

Visit our website at: www.instructionalempowerment.com
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We look forward to meeting some awesome candidates!

EEO Statement

Instructional Empowerment provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, age, sex, gender identity or expression, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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