Operations Manager – Hydrogen Fueling Stations

Job Summary:

As an Operations Manager for hydrogen fueling stations, you will be responsible for the overall management and operations of our hydrogen fueling stations located throughout Southern and Northern California. Your primary objective will be to ensure efficient and safe fueling operations while delivering exceptional customer service. You will lead a team of hydrogen fueling station technicians to maintain compliance with regulatory standards and achieve operational excellence.

Responsibilities:

Operational Management:

Oversee the day-to-day operations of multiple fueling stations
Work with Maintenance Manager to implement and enforce standard operating procedures (SOPs) for fueling, maintenance, and inventory management
Work with the HSE Manager to train the technician team on and enforce all safety policies and procedures
Coordinate maintenance activities scheduled by the Maintenance Manager (PMs, CMs, and compliance tasks) to ensure they are completed correctly and on time
Hire, direct, and audit the work of contractors at the stations for services such as security, internet access, pets control, hazardous waste, safety compliance, gardening, and equipment maintenance
Assist with planning and execution of reliability improvement projects initiated by the engineering team
Ensure the team completes all assigned daily rounds and check-sheets
Excellent prioritization, organization and delegation skills. Ability to follow through and push open items through to conclusion
Create and present station performance metrics (uptime, sales, fill percentage), analyze performance data, and identify areas for improvement
Resolve operational issues promptly and effectively to minimize disruptions and ensure seamless operations
Responsible for the Station Property Owner relationships and all Commercial matters for all stations, including but not limited to:

o Lease negotiations and compliance with terms and conditions and lease renewals

o Dispute resolutions

o Building strong rapport

Team Leadership:

Recruit, train, and mentor hydrogen fueling station technicians and support staff
Set performance expectations, provide feedback, and conduct regular performance evaluations
Ensure the entire operations team follows company policies, safety regulations, and local, state, and federal laws
Foster a positive work environment that promotes teamwork, collaboration, and employee development
Conduct regular team meetings to communicate goals, targets, and operational updates
Address employee concerns, conflicts, and disciplinary issues in a fair and timely manner

Customer Service Excellence:

Ensure high levels of customer satisfaction by delivering exceptional service standards
Develop and maintain customer service protocols, ensuring prompt and courteous resolution of customer issues
Monitor customer feedback, reviews, and ratings to identify trends and implement improvements
Implement marketing initiatives to attract and retain customers, drive sales, and increase customer loyalty
Communicate station status to the public through the Station Operational Status System (SOSS)

Compliance and Safety:

Responsible for ensuring all stations are in full compliance with required elements of permits, business licenses and state agency requirements. All documents must be kept current and maintained within the COE:

o DMS, Weights and Measurements

o Conditional Use Permits with City

o Business licenses

o Fire and Safety permits

Maintain records, reports, and documentation related to compliance and safety measures
Conduct onsite safety observations and audits
Coordinate with relevant authorities and agencies for inspections, permits, and licenses.
Act as Point of Contact with Hydrogen Fuel Cell Partnership

Requirements:

Bachelor's degree in Business Administration, Management, Engineering or a related field (or equivalent work experience)

5+ years of experience in operations management in one of the following industries – hydrogen fueling or production, CNG fueling, Oil &Gas, petrochemical, industrial gas, or field service & repair of heavy machinery

Strong knowledge of industrial operations and maintenance best practices, safety protocols, and regulatory compliance

Knowledge of OSHA regulations for Lock-out / Tag-out, Hazardous Work Permit, and Confined Space Entry

Experience operating facilities that require compliance with OSHA Process Safety Management (PSM) is preferred

Excellent leadership and people management skills

Exceptional customer service orientation and problem-solving abilities

Strong analytical and decision-making skills

Excellent communication and interpersonal skills

High proficiency in using computer systems and software for reporting and analysis including MS Office

Flexibility to travel to fueling stations as required

Location: Irvine, CA

Iwatani Corporation of America

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Operations Manager-Hydrogen Fueling Stations