About Us:

KTL Solutions is a leading provider of innovative technology solutions, helping businesses transform and grow using cutting-edge Microsoft technologies. As a trusted Microsoft Partner, we specialize in delivering business applications and consulting services that enable organizations to enhance productivity, collaboration, and data-driven decision-making.

We are seeking a motivated and customer-focused Customer Success Account Manager to drive growth and ensure client satisfaction by managing and expanding customer relationships. If you’re passionate about Microsoft technologies and thrive in a collaborative environment, we’d love to have you on our team.

Key Responsibilities:

• Customer Relationship Management:

Develop and maintain strong, long-term relationships with clients by acting as a trusted advisor. Understand their business needs, challenges, and goals to position KTL Solutions’ Microsoft products and services effectively.

• Sales & Account Management:

Proactively manage a portfolio of accounts, identifying opportunities to upsell or cross-sell Microsoft solutions, including but not limited to Azure, Dynamics 365, Microsoft 365, and Power Platform. Meet or exceed sales quotas and business growth targets.

• Customer Success Strategy:

Collaborate with customers to ensure successful adoption and utilization of Microsoft solutions. Provide ongoing guidance to help them achieve their desired outcomes and maximize return on investment (ROI).

• Solution Selling:

Leverage knowledge of Microsoft technologies to present tailored solutions that address customer pain points. Clearly communicate the value proposition of Microsoft products and how they align with customer goals.

• Onboarding & Training:

Ensure smooth onboarding of new clients by working closely with implementation teams. Provide training and resources to help clients fully adopt Microsoft technologies and drive digital transformation.

• Renewals & Retention:

Manage contract renewals, ensuring timely renewals with high customer satisfaction. Address and resolve any client issues or concerns that may affect renewal decisions.

• Collaboration & Coordination:

Work cross-functionally with the sales, marketing, and technical teams to ensure alignment and customer success. Provide feedback to internal teams to improve product offerings and customer service.

Qualifications:

Experience:

• 2-4+ years of experience in account management, customer success, or sales, preferably within the technology or SaaS industry.

• Experience with Microsoft technologies (Azure, Dynamics 365, Microsoft 365, etc.) is strongly preferred.

Skills:

• Strong understanding of cloud solutions, software-as-a-service (SaaS), and Microsoft product offerings.

• Excellent interpersonal, communication, and presentation skills, with the ability to influence stakeholders at all levels.

• Proven ability to manage multiple accounts and projects simultaneously, meeting deadlines and sales targets.

• Strategic thinker with the ability to identify growth opportunities and drive results.

Education:

• Bachelor’s degree in Business, Marketing, Information Technology, or related field (or equivalent work experience).

Certifications:

• Microsoft certifications (e.g., Azure Fundamentals, Dynamics 365 Fundamentals, etc.) are a plus.

Benefits:

• Competitive salary and commission structure

• Health, dental, and vision insurance

• 401(k) plan with company match

• Opportunities for professional development and Microsoft certifications

• A collaborative work environment

KTL Solutions, Inc.

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Customer Success Manager