About Us:
KTL Solutions is a leading provider of innovative technology solutions, helping businesses transform and grow using cutting-edge Microsoft technologies. As a trusted Microsoft Partner, we specialize in delivering business applications and consulting services that enable organizations to enhance productivity, collaboration, and data-driven decision-making.
We are seeking a motivated and customer-focused Customer Success Account Manager to drive growth and ensure client satisfaction by managing and expanding customer relationships. If you’re passionate about Microsoft technologies and thrive in a collaborative environment, we’d love to have you on our team.
Key Responsibilities:
• Customer Relationship Management:
Develop and maintain strong, long-term relationships with clients by acting as a trusted advisor. Understand their business needs, challenges, and goals to position KTL Solutions’ Microsoft products and services effectively.
• Sales & Account Management:
Proactively manage a portfolio of accounts, identifying opportunities to upsell or cross-sell Microsoft solutions, including but not limited to Azure, Dynamics 365, Microsoft 365, and Power Platform. Meet or exceed sales quotas and business growth targets.
• Customer Success Strategy:
Collaborate with customers to ensure successful adoption and utilization of Microsoft solutions. Provide ongoing guidance to help them achieve their desired outcomes and maximize return on investment (ROI).
• Solution Selling:
Leverage knowledge of Microsoft technologies to present tailored solutions that address customer pain points. Clearly communicate the value proposition of Microsoft products and how they align with customer goals.
• Onboarding & Training:
Ensure smooth onboarding of new clients by working closely with implementation teams. Provide training and resources to help clients fully adopt Microsoft technologies and drive digital transformation.
• Renewals & Retention:
Manage contract renewals, ensuring timely renewals with high customer satisfaction. Address and resolve any client issues or concerns that may affect renewal decisions.
• Collaboration & Coordination:
Work cross-functionally with the sales, marketing, and technical teams to ensure alignment and customer success. Provide feedback to internal teams to improve product offerings and customer service.
Qualifications:
Experience:
• 2-4+ years of experience in account management, customer success, or sales, preferably within the technology or SaaS industry.
• Experience with Microsoft technologies (Azure, Dynamics 365, Microsoft 365, etc.) is strongly preferred.
Skills:
• Strong understanding of cloud solutions, software-as-a-service (SaaS), and Microsoft product offerings.
• Excellent interpersonal, communication, and presentation skills, with the ability to influence stakeholders at all levels.
• Proven ability to manage multiple accounts and projects simultaneously, meeting deadlines and sales targets.
• Strategic thinker with the ability to identify growth opportunities and drive results.
Education:
• Bachelor’s degree in Business, Marketing, Information Technology, or related field (or equivalent work experience).
Certifications:
• Microsoft certifications (e.g., Azure Fundamentals, Dynamics 365 Fundamentals, etc.) are a plus.
Benefits:
• Competitive salary and commission structure
• Health, dental, and vision insurance
• 401(k) plan with company match
• Opportunities for professional development and Microsoft certifications
• A collaborative work environment
