We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing JD-Software Product Assistant/Manager to identifies the customer need and the larger business objectives that a product or feature will fulfill, articulates what success looks like for a product, and rallies a team to turn that vision into a reality. The ideal candidate is a creative problem solver at heart who thrives in a team environment.

Responsibilities

Collaborate with various departments and stakeholders to plan product roadmap based on company plans and industry trends
Product design and requirements analysis, and monitor the development progress
Deeply involved in product testing, familiar with every feature and bug, and responsible for product releases, documentation and training
Monitor product performance and feedback, be responsible for external communication, collect customer requirements and industry trends
Assist sales and marketing departments to promote order closing and analyze reasons for customer churn
Work at least 1 day a week with L1/L2 Support, listening to customer complaints firsthand and troubleshooting
We cannot list all the job responsibilities because this is a position full of changes and challenges. We hope you can embrace the changes with the teams

Qualifications

Strong ownership awareness, able to care for and nurture the product as if it were your own child
Good product and data sense, with a certain business sense, and the ability to accurately judge product demand and industry trends
Extraordinary logical ability, able to analyze problems in detail and cleverly find verification methods, achieving a logical closed loop
Strong communication and service skills, both external and internal communication can be accurate, complete, timely and friendly, and very happy to share new knowledge with others,
If you have software development experience, that will be a plus. You can have a deeper understanding of software engineering and principles and communicate with programmers efficiently.
Continuous learning ability, curiosity about the industry and technology, enjoy acquiring new knowledge, and the ability to use new knowledge to improve work efficiency
Possess certain project management capabilities, especially be sensitive to “risks”, and be able to put stakeholders' satisfaction first
Ability to adapt to multi-tasking mode of operation and switch tasks accurately and without loss
Product design ability, proficient in using Axure or other tools to quickly make model
Bachelor degree or above in computer science or software
Bilingual in Chinese and English

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8-hour shift
5 days a week

KwickPOS

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JD-Software Product Assistant/Manager