Office & Logistics Lead (Full Time)

Job description

IN PERSON ROLE - DENVER, CO (RiNo District)

The Position

Luggage Forward is looking for an independent, detail-oriented, and reliable team member to assemble mission-critical customer shipping packets. This role will sit on the Luggage Forward Logistics Team and be the first hire for our Denver office. As a member of our team, you’ll assist us in meaningfully impacting the success of our business and help us improve the way people travel. You will also be responsible for future hiring and management of a growing packet support team.

Customer shipping packets are how we provide shipping documents to our clients and are the only physical touchpoint we offer. This role is built to manage the packet and office operations at Luggage Forward’s new Denver location, ensuring that packets go out in a timely manner and are assembled correctly and in line with Luggage Forward standards. It consists primarily of reviewing client bookings for accuracy, processing these bookings, assembling packets, managing office supply inventory, and other assorted tasks associated with the Luggage Forward process as needed. You will work closely with the Luggage Forward Logistics team as well as with external vendors including commercial shippers (FedEx, UPS, DHL) and partnered couriers and port agencies throughout the world.

Please apply here and also by email at careers@luggageforward.com with the subject line “[Your Name] - Office and Logistics Lead.” In your email, include an up-to-date resume and a short personal statement.

The Company

Since 2004, Luggage Forward LLC (“LFL”) has set the standard in door-to-door delivery of luggage and sports equipment. LFL was born out of the simple idea that travelers should enjoy the journey as much as the destination. The smart alternative to carrying and checking bags, LFL’s service transforms the travel experience for those who demand the utmost in convenience, reliability and predictability. By leveraging a worldwide network of shipping partners, innovative technology and honest, unparalleled customer care LFL guarantees that bags will be delivered safely and on-time. We ship hundreds of thousands of bags, golf clubs, and skis around the world for travelers every year.

At LFL we serve hundreds of thousands of clients annually with our two brands: Our flagship brand, Luggage Forward, is a white-glove, global service, and the exclusive luggage delivery provider for many of the world's leading travel brands including Abercrombie & Kent, Exclusive Resorts, and Viking Cruises. Our LugLess brand is the go-to choice for the technically savvy, budget minded traveler who is in the US.

Industry: Travel

Responsibilities

Process and assemble customer shipping packets
Review customer bookings
Identify and resolve processing issues
Assemble and ship Luggage Forward supplies to partners
Assist members of the Logistics team with packet related projects
Assist with general logistics support
Track and manage office packet supply inventory
Maintain the state of the office and handle general office operations
Hire, direct, and mentor the office Processing Support team
Additional responsibilities that may emerge as role evolves

Qualifications

We hire people who are organized, driven to succeed, and have a strong appetite for working in a team atmosphere. Specific requirements include:

Ability to work both independently and collaboratively
Acute attention to detail, excellent organizational and problem-solving skills
Ability to manage time effectively and consistently meet deadlines, good sense of urgency
Reliable, thorough, neat, and holds oneself to a high standard
A desire to learn and develop workplace skills
Strong communication skills and the ability to work effectively with other members of a remote team
Experience hiring and/or and managing an operations team
Ability to occasionally lift small boxes (up to 50 lbs)
Logistics and/or commercial shipping familiarity a plus, but not required

Job Type & Schedule: Full time - Monday-Friday, 8:30 AM - 5 PM MST

Salary: $22-$24 per hour

Education:

High school or equivalent required
Some secondary education preferred

Work Location: In person - Denver, CO in the RiNo District

Luggage Forward

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Office and Logistics Lead