I'm partnering with a top Boston hospital looking to bring on a Clinical Healthcare Coordinator for their Gynecology Research Group! This hybrid role offers a mix of in-office and remote work (3 days on-site, and 2 days from home after completing on-site training). It's a fantastic opportunity for a detail-oriented recent college graduate with a strong interest in healthcare administration. The role requires someone who can manage complex scheduling, ensure compliance, and deliver excellent patient support.

Key Responsibilities:

Coordinate and schedule patient appointments, ranging from single physician visits to multi-provider consultations, ensuring alignment with department protocols and guidelines.
Manage the scheduling of clinical trial procedures and treatment plan protocols, including creating patient-specific calendars and flow sheets.
Collect and verify necessary clinical information and documentation, ensuring compliance with regulatory standards.
Serve as a primary point of contact for patients, providing information on disease-specific programs and facilitating communication between patients, families, and healthcare providers.
Independently triage patient and provider calls, directing patient flow and resolving issues or escalating as needed.
Handle the preparation, opening, and closing of provider schedules, managing daily schedule adjustments and complexities associated with research protocols.
Participate in the training of new team members, sharing knowledge and best practices.
Assist with special billing and revenue processes, ensuring accurate and compliant scheduling.
Maintain clinical, operational, and regulatory knowledge related to patient care and research protocols.
Conduct slide submissions and other duties as required.

Qualifications:

A degree in Healthcare Administration, Health Policy, or a related field is preferred.
Proven experience in a customer service role, preferably within a healthcare setting.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite and familiarity with electronic health record (EHR) systems.
Ability to work effectively in a fast-paced and dynamic environment.
Attention to detail and a high level of accuracy in work.

Major Boston Hospital

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Clinical Healthcare Coordinator