I'm partnering with a top Boston hospital looking to bring on a Clinical Healthcare Coordinator for their Gynecology Research Group! This hybrid role offers a mix of in-office and remote work (3 days on-site, and 2 days from home after completing on-site training). It's a fantastic opportunity for a detail-oriented recent college graduate with a strong interest in healthcare administration. The role requires someone who can manage complex scheduling, ensure compliance, and deliver excellent patient support.
Key Responsibilities:
- Coordinate and schedule patient appointments, ranging from single physician visits to multi-provider consultations, ensuring alignment with department protocols and guidelines.
- Manage the scheduling of clinical trial procedures and treatment plan protocols, including creating patient-specific calendars and flow sheets.
- Collect and verify necessary clinical information and documentation, ensuring compliance with regulatory standards.
- Serve as a primary point of contact for patients, providing information on disease-specific programs and facilitating communication between patients, families, and healthcare providers.
- Independently triage patient and provider calls, directing patient flow and resolving issues or escalating as needed.
- Handle the preparation, opening, and closing of provider schedules, managing daily schedule adjustments and complexities associated with research protocols.
- Participate in the training of new team members, sharing knowledge and best practices.
- Assist with special billing and revenue processes, ensuring accurate and compliant scheduling.
- Maintain clinical, operational, and regulatory knowledge related to patient care and research protocols.
- Conduct slide submissions and other duties as required.
Qualifications:
- A degree in Healthcare Administration, Health Policy, or a related field is preferred.
- Proven experience in a customer service role, preferably within a healthcare setting.
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite and familiarity with electronic health record (EHR) systems.
- Ability to work effectively in a fast-paced and dynamic environment.
- Attention to detail and a high level of accuracy in work.