We are excited to be growing as a company and adding new team members to Team Makan. Makan Hospitality Management LLC owns and operates several hotels within Central Arkansas. We are looking for a customer service focused Assistant General Manager. An ideal candidate is an energetic team leader that thrives within a fast-paced and upbeat work environment. Detail-oriented, multi-tasking, and forward-thinking qualities are crucial for this position.

JOB REQUIREMENTS + RESPONSIBILITIES:

Must have experience and be able to execute all positions: in Housekeeping, Front Desk, Breakfast, and Front Office.
Must have knowledge and experience with GXP and MGS.
Ensure company team culture and core values are instilled within hotel
Conduct Leadership One-On-Ones with each Employee per Quarter
Oversee the operations of multiple departments
Oversee all guest satisfaction reviews and respond in a timely manner
Ensure daily rates are maximized while keeping occupancy high to continue strong revenue growth
Be cognizant of room availability on a daily basis to ensure all available rooms are listed as such to help maximize revenue
Check meeting room needs + setups for cleanliness and availability
Ensure that the EOS Shift Reports are completed fully and submitted daily
Monitor all no-show charges, credit card discrepancies and charge backs
Schedule Weekly Front Desk Shifts
Conduct at least one routine property walk per day to correct any safety hazards and to address cleanliness issues
Investigate, report, and coordinate all hotel accidents that are employee and guest related
Assist in the selection and continuous training of staff to provide high quality service to guests
Must have the ability to work various hours and shifts per week - with an average of 50 hours

BENEFITS:

Hotel Travel Discounts Worldwide
Health + Dental + Vision Insurance
Paid Time Off

Makan Hospitality Management

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Assistant General Manager