The Director of Operations manages a portfolio of properties determined by the Branch President and Vice President of Operations. The Director has the scope and authority to lead the team of assigned Community Association Managers within that portfolio to ensure employee and client retention, and growth. The Director is responsible for the intimate knowledge of the properties in the assigned portfolio and implementing a visitation and communication program to reach the on-site management, staff and those clients on a consistent basis. The Director is responsible for enabling and implementing processes, procedures, and systems associated with project initiatives of company-wide business processes. This role will direct operations and accounting staff to research and resolve client issues and interact with other departments in the pursuit of client services and to support the management team. They must make sure that the company’s services meet or exceed clients and customers expectations

SUPERVISORY RESPONSIBILITIES:

Establish and maintain positive relationships and communicate successfully with leadership and support teams. To guide and mentor the team members.
Provide supervision, oversight, and training for a staff of management, administrative and/or other support personnel
Implement a proactive communication calendar to consistently communicate with our clients
Determine appropriate staffing needs and oversee onboarding and training
Perform Performance Planning Reviews and regular check-ins with management staff within the portfolio
Directly responsible for action plans relative to retention efforts of at-risk clients including meeting attendance and account support up to and including transition to new managers and follow up with client and staff
Works with the Property Manager and Director of Finance to establish and administer the Portfolio Budgets
Assist in resolution of escalated service issues
Handles discipline and termination of employees in accordance with the company policy

ESSENTIAL DUTIES AND RESPONSBILITIES:

Weekly site visits to each property within the assigned portfolio
Collection and evaluation of weekly management reports from the property
Review and analysis of property’s monthly financial statements (including budget vs. actual analysis as needed)
Attendance at client Board Meetings as needed
Attend meetings with individual clients and prospective clients as needed
Responsible for timely reporting and communication to leadership about client and assigned team and portfolio of clients
Responsible for oversight of financial impact of operations to the Branch
Responsible for team delivery of materials per contract to clients
Responsible for delivery and adherence to company programs, information and directives
Participate and provide oversight of internal controls and management standards
Directly responsible for observing, displaying and promoting the Branch and Associa pillars, values and goals
Knowledge of applicable state statutes
Knowledge of all Associa operating systems and programs
Knowledge of conflict resolution techniques
Performs other related duties as assigned.

REQUIREMENTS:

Strong verbal and written communication skills.
Time management and time critical prioritization skills
Strong supervisory and leadership skills.
3-4 years of Regional/ Director experience in a luxury environment.
Knowledge of GAAP at a proficient level
Extensive knowledge of the principles, procedures, and best practices in the Residential / Community Management Industry
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Self-motivated and proactive
Willing and able to travel daily within assigned portfolio/region
Must have the ability to maintain a professional demeanor and appearance at all times
Strong organizational skills, time management and time critical prioritization skills.
Acquires and maintains current knowledge of state and regulatory agency statutes.

Job Type: Full-time

Pay: $130,000 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Marquis Association Management

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Director of Operations