The Director of Operations manages a portfolio of properties determined by the Branch President and Vice President of Operations. The Director has the scope and authority to lead the team of assigned Community Association Managers within that portfolio to ensure employee and client retention, and growth. The Director is responsible for the intimate knowledge of the properties in the assigned portfolio and implementing a visitation and communication program to reach the on-site management, staff and those clients on a consistent basis. The Director is responsible for enabling and implementing processes, procedures, and systems associated with project initiatives of company-wide business processes. This role will direct operations and accounting staff to research and resolve client issues and interact with other departments in the pursuit of client services and to support the management team. They must make sure that the company’s services meet or exceed clients and customers expectations
SUPERVISORY RESPONSIBILITIES:
- Establish and maintain positive relationships and communicate successfully with leadership and support teams. To guide and mentor the team members.
- Provide supervision, oversight, and training for a staff of management, administrative and/or other support personnel
- Implement a proactive communication calendar to consistently communicate with our clients
- Determine appropriate staffing needs and oversee onboarding and training
- Perform Performance Planning Reviews and regular check-ins with management staff within the portfolio
- Directly responsible for action plans relative to retention efforts of at-risk clients including meeting attendance and account support up to and including transition to new managers and follow up with client and staff
- Works with the Property Manager and Director of Finance to establish and administer the Portfolio Budgets
- Assist in resolution of escalated service issues
- Handles discipline and termination of employees in accordance with the company policy
ESSENTIAL DUTIES AND RESPONSBILITIES:
- Weekly site visits to each property within the assigned portfolio
- Collection and evaluation of weekly management reports from the property
- Review and analysis of property’s monthly financial statements (including budget vs. actual analysis as needed)
- Attendance at client Board Meetings as needed
- Attend meetings with individual clients and prospective clients as needed
- Responsible for timely reporting and communication to leadership about client and assigned team and portfolio of clients
- Responsible for oversight of financial impact of operations to the Branch
- Responsible for team delivery of materials per contract to clients
- Responsible for delivery and adherence to company programs, information and directives
- Participate and provide oversight of internal controls and management standards
- Directly responsible for observing, displaying and promoting the Branch and Associa pillars, values and goals
- Knowledge of applicable state statutes
- Knowledge of all Associa operating systems and programs
- Knowledge of conflict resolution techniques
- Performs other related duties as assigned.
REQUIREMENTS:
- Strong verbal and written communication skills.
- Time management and time critical prioritization skills
- Strong supervisory and leadership skills.
- 3-4 years of Regional/ Director experience in a luxury environment.
- Knowledge of GAAP at a proficient level
- Extensive knowledge of the principles, procedures, and best practices in the Residential / Community Management Industry
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
- Self-motivated and proactive
- Willing and able to travel daily within assigned portfolio/region
- Must have the ability to maintain a professional demeanor and appearance at all times
- Strong organizational skills, time management and time critical prioritization skills.
- Acquires and maintains current knowledge of state and regulatory agency statutes.
Job Type: Full-time
Pay: $130,000 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
