Do you have a passion for providing outstanding hospitality? Do you enjoy making an impact on lives around you? Do you want to be apart of a community that fosters growth and learning? Can you work well and thrive in a team environment? Are you strong and motivated in sales? If yes, we want to get to know you! We are Massage Heights Buckhead looking for a Rockstar to join our Front Desk Team!

We offer competitive compensation with $1/hourly increases every 6 months guaranteed plus monthly and quarterly bonuses!**

**Our ideal candidates have a very flexible schedule. We are looking for candidates with a largely open schedule and reliable transportation. Candidates must be able to work 4-5 shifts per week, with these being a mix of weekday evenings, mornings, and weekends. These shifts will be clarified over the next several weeks as our company grows! This person must be able to commit to 30-35 hours/week.**

Job Summary:

We are seeking a Guest Experience Manager to join our team. The ideal candidate will have a passion for hospitality and providing exceptional customer service. This role involves interacting with guests, handling reservations, and ensuring a positive experience for all visitors.

Responsibilities:

Ensure every Guest receives Five Star Service by providing a friendly, helpful, clean, and professional environment

Greet Guests and Members with warm, welcoming, and positive energy

Answer phones and book appointments with fantastic phone etiquette, including upbeat tone and articulation

Build rapport with Guest and Members

Present/sell membership programs to new Guests and nonmembers

Retain Members by providing an excellent Guest experience

Achieve individual and Retreat goals

Requirements:

Must have reliable transportation to commute between both of our locations
Must have outstanding customer service and problem-solving skills
Must have a positive attitude and mature temperament
Must have friendly and professional phone etiquette
Must have the ability to objectively receive feedback and integrate it into your work
Must have hospitality experience
Must have the flexibility to work a non-traditional schedule
Ability to multitask and work in a fast-paced environment

Benefits:

Be part of a team that encourages growth, has fun and builds relationships
Free Monthly Massages and Facials
Paid Time Off
Medical Benefits available – Medical, Dental, Vision
401k with up to 4% matching
Employee Assistance Program – Massage Heights Family Fund
Competitive pay with pay raises every 6 months, plus monthly and quarterly bonuses!

We have 2 Massage Heights locations in Atlanta, GA - Brookhaven and Buckhead! We are open Monday-Friday from 9am-9pm, Saturday 9am-7pm and Sunday 10am-6pm

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: No less than 35 per week

Massage Heights Buckhead

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Guest Experience Manager