OVERALL DUTIES:

The Store Manager is responsible for business development in line with the brand’s strategy, overall store management, staff, merchandise, and customer service. The Store Manager is accountable for achieving financial objectives, building highly motivated teams, and developing the staff to the next level.

CORE RESPONSIBILITIES:

Customer Service

Stresses the importance of building a local clientele and new client base.
Assist associates with client service issues when needed
Ongoing reinforcement of all aspects related to clienteling

Staff Development

Uses training as the tool to refine and enhance the knowledge expectations of the team
Ongoing performance management to ensure sales and KPI goals are consistently being met.
Demonstrates leadership and leads by example
Manages the floor to maintain a strong presence
Develops bench strength for all positions within the store
Develops, implements, and executes strategic business plans for the store
Creates a store environment that emulates the company DNA

Operations

Assist in developing store according to brand’s overall objectives
Maintains inventory control following the policies and procedures to protect assets and meet the shrink goal
Manage the P&L for the store controlling expenses and gross margin to achieve a financial objective
Partner with buying office to ensure the merchandise matrix, sell-through and stock levels are maximized for sales

Store Visuals

Enforce merchandise standards as set forth by the visual department
Maintains and communicates strong product knowledge
Consistently upholds brand’s image

Human Resources

Consistently network within the market, shopping competition, and recruiting for staff opportunities.
Supervise store personnel, ensuring all company policies and procedures are being followed
Exhibit strong communication skills that are clear and concise with the store team, co-workers, and NY office
Create a positive store atmosphere that consistently motivates the team

REQUIRED SKILLS/EDUCATION

BA a plus
Minimum 4-8 years of Retail Management experience; luxury a plus
RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
Strong interpersonal, organizational, and communication skills
Able to work independently as well as collaboratively
Proficient computer skills
Ability to manage conflict

Max Mara is an Equal Opportunity Employer. M/F/D/V

Max Mara Fashion Group

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