OVERALL DUTIES:
The Store Manager is responsible for business development in line with the brand’s strategy, overall store management, staff, merchandise, and customer service. The Store Manager is accountable for achieving financial objectives, building highly motivated teams, and developing the staff to the next level.
CORE RESPONSIBILITIES:
Customer Service
- Stresses the importance of building a local clientele and new client base.
- Assist associates with client service issues when needed
- Ongoing reinforcement of all aspects related to clienteling
Staff Development
- Uses training as the tool to refine and enhance the knowledge expectations of the team
- Ongoing performance management to ensure sales and KPI goals are consistently being met.
- Demonstrates leadership and leads by example
- Manages the floor to maintain a strong presence
- Develops bench strength for all positions within the store
- Develops, implements, and executes strategic business plans for the store
- Creates a store environment that emulates the company DNA
Operations
- Assist in developing store according to brand’s overall objectives
- Maintains inventory control following the policies and procedures to protect assets and meet the shrink goal
- Manage the P&L for the store controlling expenses and gross margin to achieve a financial objective
- Partner with buying office to ensure the merchandise matrix, sell-through and stock levels are maximized for sales
Store Visuals
- Enforce merchandise standards as set forth by the visual department
- Maintains and communicates strong product knowledge
- Consistently upholds brand’s image
Human Resources
- Consistently network within the market, shopping competition, and recruiting for staff opportunities.
- Supervise store personnel, ensuring all company policies and procedures are being followed
- Exhibit strong communication skills that are clear and concise with the store team, co-workers, and NY office
- Create a positive store atmosphere that consistently motivates the team
REQUIRED SKILLS/EDUCATION
- BA a plus
- Minimum 4-8 years of Retail Management experience; luxury a plus
- RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
- Strong interpersonal, organizational, and communication skills
- Able to work independently as well as collaboratively
- Proficient computer skills
- Ability to manage conflict
- Max Mara is an Equal Opportunity Employer. M/F/D/V
