Interested in travelling? Passionate about tech and wanting to kick-start your career in a fast-paced Financial Services environment?

MCS Group is excited to partner with a global leader in financial technology managed services, and we're proud to be at the forefront of driving diversity in their hiring efforts!

This company provides IT infrastructure to Capital Markets firms in over 20 countries and is itself a successful global organisation, which due to its success, is now seeking to grow its Technical Support team.

This is a great opportunity, offering an in-depth training programme and an exciting career promising personal and professional progression.

*2 - 3 week training programme will require travel to Belfast, Ireland (all costs covered).

Please only apply to this position if you are open to this*

The Role

First Line Technical Support Associate
Working on-site with key financial clients, providing support and troubleshooting for internal employees
Following escalation process, where necessary
Deescalating customer frustrations and managing queries in a timely manner
Potential progression into other areas of the business, depending on your preference, such as management, infrastructure, software or cybersecurity

The Person

Strong communication skills and customer service experience
Tech support experience in Windows infrastructure/Azure/AD
Competitive and Resilient character
Ability to remain calm under pressure, empathise and be assertive and resilient
If you have relevant professional experience, IT Boot-camp certifications will be considered in lieu of IT degree
Strong Tech acumen on Microsoft systems
Desire to complete training, up skill and progress your IT career

What's in it for you…

Salary up to $80,000
Global Travel Facilitated
Potential to Secure 2 Annual Bonuses (Team and Individual)
Unrivalled 4-6 week Training Programme
Opportunity for Certification of your choice
Unparalleled Career Progression
And much more…

Keywords: Tech support, MS, Windows, Active Directory, Azure, O365, Linux, Infrastructure

We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates of all Genders and from all backgrounds to apply.

Desired Skills and Experience
Support, trade support, technology, active directory, azure, ServiceNow, ticketing, call centre, first line support

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