Interested in travelling? Passionate about tech and wanting to kick-start your career in a fast-paced Financial Services environment?
MCS Group is excited to partner with a global leader in financial technology managed services, and we're proud to be at the forefront of driving diversity in their hiring efforts!
This company provides IT infrastructure to Capital Markets firms in over 20 countries and is itself a successful global organisation, which due to its success, is now seeking to grow its Technical Support team.
This is a great opportunity, offering an in-depth training programme and an exciting career promising personal and professional progression.
*2 - 3 week training programme will require travel to Belfast, Ireland (all costs covered).
Please only apply to this position if you are open to this*
The Role
- First Line Technical Support Associate
- Working on-site with key financial clients, providing support and troubleshooting for internal employees
- Following escalation process, where necessary
- Deescalating customer frustrations and managing queries in a timely manner
- Potential progression into other areas of the business, depending on your preference, such as management, infrastructure, software or cybersecurity
The Person
- Strong communication skills and customer service experience
- Tech support experience in Windows infrastructure/Azure/AD
- Competitive and Resilient character
- Ability to remain calm under pressure, empathise and be assertive and resilient
- If you have relevant professional experience, IT Boot-camp certifications will be considered in lieu of IT degree
- Strong Tech acumen on Microsoft systems
- Desire to complete training, up skill and progress your IT career
What's in it for you…
- Salary up to $80,000
- Global Travel Facilitated
- Potential to Secure 2 Annual Bonuses (Team and Individual)
- Unrivalled 4-6 week Training Programme
- Opportunity for Certification of your choice
- Unparalleled Career Progression
- And much more…
Keywords: Tech support, MS, Windows, Active Directory, Azure, O365, Linux, Infrastructure
We are committed to fostering a diverse and inclusive workplace and strongly encourage candidates of all Genders and from all backgrounds to apply.
Desired Skills and Experience
Support, trade support, technology, active directory, azure, ServiceNow, ticketing, call centre, first line support
