Meritage Hospitality Group is seeking a Supervisor of Risk and Claims to join the team!

What You’ll Do:

The Supervisor of Risk and Claims is responsible for general oversight of the Risk team, focusing on supervision of incidents and claims handling across multiple lines of insurance coverage, including general liability, workers’ compensation, property, auto, and other relevant lines, and management of effective risk mitigation and loss prevention programs, coordination of safety initiatives, oversight of the risk-related training programs, along reporting on risk trends.

Responsibilities and Essential Duties:

Lead and supervise the Risk team in the handling of incidents, claims, and loss investigations and other daily risk functions
Communicate effectively with Risk team, company’s third-party administrator (TPA), and third-party vendors to ensure proper handling of insurance claims and drive efficiencies
Ensure timely reporting, investigation, and resolution of claims and assist with large or complex claims as needed
Work closely in partnership with Operations and Human Resources on risk-related training to ensure efficacy and completion within necessary timeframes
Partner and communicate with Operations on loss prevention strategies, workplace safety initiatives, and incident reporting
Create and manage reports with assistance of existing resources (risk management system, broker, TPA) to track incident/claims frequency, severity, and claim costs
Partner with broker and director on current and emerging risk trends in the industry
Provide accurate and timely reporting to stakeholders on claims and incident trends
Participate in insurance program renewal
Collaborate on potential solutions to impact premium and loss experience
Performs other duties as assigned

What We Expect From You

The Risk team at Meritage is made up of dedicated, hard-working individuals who exemplify the core values of Meritage. This team has high expectations for themselves and anyone who desires to join them. They also have a lot of fun together and truly enjoy working with one another. It is a team where excellence is expected and accomplishments are celebrated. To join this team, you’ll need to demonstrate the same high standards.

You’ll also need the following qualifications:

Knowledge of loss prevention and safety programs
Experience with claims handling across multiple lines and claims software
Ability to multi-task in a fast-paced environment
Strong communication, problem-solving, and relationship-building skills
Strong project management and reporting skills
Ability to effectively partner and collaborate at various levels
Proficient in Microsoft Office

What You Can Expect From Us

As a member of Meritage, you will enjoy the following benefits:

Competitive base salary and bonus plans
Health insurance, including medical, dental, vision, and HSA options
Paid Time Off and Holidays
401k with company match
Meal discounts at all Meritage affiliated restaurants
Plus various additional perks and benefits

What You Can Expect From Us

Meritage Hospitality Group, headquartered in Grand Rapids, MI, is one of the nation’s premier restaurant operators with more than 375 restaurants operating in 16 states. We are one of the largest Wendy’s franchisees. In addition to quick service, we have developed West Michigan casual dining concepts Stan’s Tacos and Morning Belle. Each of our concepts deliver a distinct dining experience for our guests and a work environment rich with opportunity for our approximately 11,000 team members.

At Meritage, we are Inspired by Opportunity and Achieve Success Through Service. We live by our five Core Values – Uncommon Hospitality, Run It Like You Own It, Collective Genius, The Sky is the Limit, and We Love What We Do. In the past five years, we have doubled in size and will continue to grow with Wendy's and further development of our Morning Belle.

Now is the time to join!

We are an Equal Opportunity Employer. Inclusion is at the heart of our business.

Meritage Hospitality Group

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Supervisor of Risk and Claims