Meritage Hospitality Group is seeking a Supervisor of Risk and Claims to join the team!
What You’ll Do:
The Supervisor of Risk and Claims is responsible for general oversight of the Risk team, focusing on supervision of incidents and claims handling across multiple lines of insurance coverage, including general liability, workers’ compensation, property, auto, and other relevant lines, and management of effective risk mitigation and loss prevention programs, coordination of safety initiatives, oversight of the risk-related training programs, along reporting on risk trends.
Responsibilities and Essential Duties:
- Lead and supervise the Risk team in the handling of incidents, claims, and loss investigations and other daily risk functions
- Communicate effectively with Risk team, company’s third-party administrator (TPA), and third-party vendors to ensure proper handling of insurance claims and drive efficiencies
- Ensure timely reporting, investigation, and resolution of claims and assist with large or complex claims as needed
- Work closely in partnership with Operations and Human Resources on risk-related training to ensure efficacy and completion within necessary timeframes
- Partner and communicate with Operations on loss prevention strategies, workplace safety initiatives, and incident reporting
- Create and manage reports with assistance of existing resources (risk management system, broker, TPA) to track incident/claims frequency, severity, and claim costs
- Partner with broker and director on current and emerging risk trends in the industry
- Provide accurate and timely reporting to stakeholders on claims and incident trends
- Participate in insurance program renewal
- Collaborate on potential solutions to impact premium and loss experience
- Performs other duties as assigned
What We Expect From You
The Risk team at Meritage is made up of dedicated, hard-working individuals who exemplify the core values of Meritage. This team has high expectations for themselves and anyone who desires to join them. They also have a lot of fun together and truly enjoy working with one another. It is a team where excellence is expected and accomplishments are celebrated. To join this team, you’ll need to demonstrate the same high standards.
You’ll also need the following qualifications:
- Knowledge of loss prevention and safety programs
- Experience with claims handling across multiple lines and claims software
- Ability to multi-task in a fast-paced environment
- Strong communication, problem-solving, and relationship-building skills
- Strong project management and reporting skills
- Ability to effectively partner and collaborate at various levels
- Proficient in Microsoft Office
What You Can Expect From Us
As a member of Meritage, you will enjoy the following benefits:
- Competitive base salary and bonus plans
- Health insurance, including medical, dental, vision, and HSA options
- Paid Time Off and Holidays
- 401k with company match
- Meal discounts at all Meritage affiliated restaurants
- Plus various additional perks and benefits
What You Can Expect From Us
Meritage Hospitality Group, headquartered in Grand Rapids, MI, is one of the nation’s premier restaurant operators with more than 375 restaurants operating in 16 states. We are one of the largest Wendy’s franchisees. In addition to quick service, we have developed West Michigan casual dining concepts Stan’s Tacos and Morning Belle. Each of our concepts deliver a distinct dining experience for our guests and a work environment rich with opportunity for our approximately 11,000 team members.
At Meritage, we are Inspired by Opportunity and Achieve Success Through Service. We live by our five Core Values – Uncommon Hospitality, Run It Like You Own It, Collective Genius, The Sky is the Limit, and We Love What We Do. In the past five years, we have doubled in size and will continue to grow with Wendy's and further development of our Morning Belle.
Now is the time to join!
We are an Equal Opportunity Employer. Inclusion is at the heart of our business.
