Roles and Responsibilities

Office 365 Administration

User Management/Azure Active Directory Administration:
Create/Delete user accounts, monitor service health, role permissions and manage service requests.
Knowledge and use of PowerShell.

SharePoint Administration

Exchange Administration

Compliance Administration

Knowledge and support of all Office Suites

End user support on Outlook, Excel, Word, PowerPoint, OneNote, OneDrive, Skype for Business, Microsoft Teams and other programs.

AWS Administration

Configure AWS Cloud management while monitoring and managing its services.
Implement and control the flow of data to and from AWS.
Select appropriate AWS service based on compute, data and security requirements.
Estimate AWS usage costs and identify operational cost control mechanisms.
Performing software upgrades, kernel patching and errata patches.
Establish metrics, monitor carefully the utilization of AWS resources by using Amazon CloudWatch.
Develop scripts for automating cloud/server functions.
Perform on-premise resources backup by making use of AWS services.
Manage disaster recovery and create backups.

Network Administration Support

Support and troubleshoot network systems at 13 office locations.
Provide end user support for 125 employees.
Office 365, VPN, Remote Desktop, TimeClock and some proprietary systems.
Monitor network performance (availability, utilization, throughput and latency) and test for weaknesses.
Configure routers for WAN/LAN/VLAN, firewall policies, prioritizing network traffic, load balancing and failover.
Monitor and update router firmware by using cloud management.
Install and integrate new server hardware and applications.
Perform daily system monitoring, verifying the integrity of all hardware, server resources, patch management, systems and key processes; reviewing system and application logs and backups.
Administer user accounts.
Provide system support.
Active Directory management.

Help Desk Support

Serve as point of contact for employees and customers seeking technical assistance over phone or email.
Perform remote troubleshooting through techniques and questions.
Determine best solution based on issue with little down time.
Document all help desk items and suggest possible improvements on procedures.

Skills and Qualifications

Strong problem-solving skills.
Attention to detail and taking the initiative.
Sound judgement and decision-making skills.
Great communicator.
Works well with others as a team player.
Real desire to help people.
Documentation organized and thorough.
Be proactive and think about ways to improve.
Knowledge of network equipment including routers, switches, ISP modems, VOIP systems and servers. Including IP addressing and network protocols (IPv4 and IPv6).
Knowledge of various networking services such as directories, files, distributed applications, email, HTTP, FTP, and DNS
Ability to setup and configure server hardware.
Management experience with AWS and Azure.
Knowledge of databases and database servers like SQL server.
Knowledge of scripting languages like Python, PHP and PowerShell.
Knowledge of Windows operating systems (7,8 and 10).
Knowledge of Linux and MAC OS a plus.

Education and Experience

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