About the job

Naf Naf is hiring an experienced Restaurant Systems Administrator to provide technical support to all restaurant locations and the Support Center. We're seeking a candidate who combines technical know-how with proven project management abilities. The right person will have a solid understanding of restaurant operations and be driven to enhance operational efficiency and quality. They should be enthusiastic about pursuing excellence in all aspects of the business.

Job Description and Duties:

This position will have primary responsibility to maintain up-time and manage the menu and promos both in-store and online. This employee will respond to service tickets, inbound emails, and phone calls and work with operations to provide day to day support and problem resolution. While issues may be escalated to other resources inside/outside of company, this person will be responsible for ensuring timely resolution.

Responsible for in-bound calls requiring technical trouble shooting of point-of-sale equipment and restaurant 3rd party applications
Responsible for menu management, updates and execution of changes and updates across the POS, digital channels, and digital menu boards
Interfaces with other internal departments, third party hardware and software suppliers, maintenance providers and shippers as required to resolve issues efficiently
For current and new stores, responsible for configuring and deploying POS system projects including hardware and software installations and upgrades, network infrastructure, including wireless equipment, hubs, switches, cabling, and peripherals
Identify, research, and resolve technical and operational problems
Support on-call after hours emergency troubleshooting calls (in rotation)
Maintain passwords, data integrity, and file system security
Configure and support network parameters on user systems
Use and track information using ticketing system
Install, test, and configure new workstations, peripheral equipment, and software
Desktop and network troubleshooting and support
Document recurring issues and resolutions for efficient handling of future incidents across the team
Troubleshoot and diagnose hardware, software, and network problems, tune performance of systems affecting end-users and provide solutions to problems using discretion and technical expertise
Routinely monitor, track, and correct system abnormalities
Maintain inventory of all equipment, software, and software licenses
Create and keep documentation up to date on procedures for implementing and maintaining equipment and software
Reports to Director of IT

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field or commensurate experience
Additional certifications in IT management, project management, or specific technologies can be beneficial
Proven track record of successfully implementing and managing IT systems
Strong leadership and team management abilities
Excellent communication skills to interact with both technical and non-technical staff in live and remote environments
Problem-solving and critical thinking skills
Ability to work under pressure and manage multiple priorities to meet deadlines
Willingness to stay updated with the latest trends and technologies in both IT and the restaurant industry
Ability to guide the organization through technological changes and updates

Preferred Experience:

3 - 5 years of experience in IT management, preferably in the hospitality or restaurant industry
Demonstrate advanced knowledge and experience with Office 365 applications, particularly SharePoint. Develop and customize SharePoint sites to meet the specific needs of various departments and teams. Train employees on best practices for collaboration and document management.
Seasoned in troubleshooting the tech stack of restaurant IT, with a particular mastery in industry-specific systems such as NCR Aloha POS, NCR Back Office, Qu Beyond, Synergy Suite, OLO, and various 3rd party delivery vendors
Familiarity with the following is a plus:
Ring Central
SQL Server Reporting Services
Meraki and Systems Manager
Basic knowledge of networking

Work Location: Chicago, In Person, In the office

Job Type: Full-time

Pay: $60,000 – $70,000

Benefits & Perks

· Medical, dental and vision insurance

· Life and disability insurance

· Flexible spending accounts and pre-tax commuter benefits

· Cell phone allowance

· Unlimited paid time off

· Employee Assistance Program (EAP)

· 401(k)

· Discounted Naf Naf food and free Naf gear

· Individual opportunities for professional development and advancement

Schedule: Varies, depending on projects, need, and on-call schedule

Ability to Relocate:

Chicago, IL 60654: Relocate before starting work (Required)

Naf Naf Middle Eastern Grill

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