National Trade Association located in Washington, DC, supporting the Housing Industry, is seeking a bright, recent college graduate for a long term contract assignment through March 2025, possibly longer.

Will assist the Director of Professional Development and Certification with a variety of tasks including scheduling, customer service, training program development and various administrative tasks.

Hours: Full-time: Monday through Friday, 9am - 5pm with a 30 minute lunch. 37.5 hours per week.

Location: Hybrid --- This position is hybrid but the candidate should live within driving distance of Washington, DC as they will need to work in the office periodically as needed.

Compensation: $21/hour

Responsibilities:

Serves as first line customer service representative by phone and email for both professional development and certification departments
Performs data entry tasks
Supports the Customer Service Associate, Training Operations Manager, and Certification Manager with tasks associated to the success of all training, TA, and certification programs.
Assists in the transition to a new learning management system by assisting customers, developing SOPs and other duties as assigned
Provides meeting and logistical support as requested.

Skills/Experience:

Experience working in training programs preferred
Customer Service – good written and oral skills
Data Entry
Attention to detail will be critical for this position

Timeframe:

ASAP through end of March 2025 with option to extend based on Trade Association's needs.

National Trade Association

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