National Trade Association located in Washington, DC, supporting the Housing Industry, is seeking a bright, recent college graduate for a long term contract assignment through March 2025, possibly longer.
Will assist the Director of Professional Development and Certification with a variety of tasks including scheduling, customer service, training program development and various administrative tasks.
Hours: Full-time: Monday through Friday, 9am - 5pm with a 30 minute lunch. 37.5 hours per week.
Location: Hybrid --- This position is hybrid but the candidate should live within driving distance of Washington, DC as they will need to work in the office periodically as needed.
Compensation: $21/hour
Responsibilities:
- Serves as first line customer service representative by phone and email for both professional development and certification departments
- Performs data entry tasks
- Supports the Customer Service Associate, Training Operations Manager, and Certification Manager with tasks associated to the success of all training, TA, and certification programs.
- Assists in the transition to a new learning management system by assisting customers, developing SOPs and other duties as assigned
- Provides meeting and logistical support as requested.
Skills/Experience:
- Experience working in training programs preferred
- Customer Service – good written and oral skills
- Data Entry
- Attention to detail will be critical for this position
Timeframe:
- ASAP through end of March 2025 with option to extend based on Trade Association's needs.
