Description:

NativeSeed Group is a collection of native seed companies across multiple locations in CA, OR, WA, UT, MT, NV, CO, KS, NE and AZ.

For over three decades, NativeSeed Group has been recognized as the leading supplier of native seed and erosion control products in North America, serving a diverse range of customers including federal and state agencies, departments of transportation, contractors and hydro seeders, environmental landscapers, NGOs, Fortune 500 energy corporations, large landowners, and retail consumers.

NativeSeed Group is the only vertically integrated native seed company in North America and includes five state-of-the-art farming, processing, and cleaning operations as well as 13 points of distribution throughout the West. We have decades of experience designing regionally adapted reclamation and restoration seed solutions spanning small landowner beautification projects to large scale, complex habitat restoration initiatives. Our best-in-class team members specialize in plant ecology, science, agronomy, and the industry's most comprehensive wildland seed collection operation.

Service – Quality – Knowledge

As a member of the Nature's Seed fulfillment team, you will work under the direction of the Director of E-Commerce and will be responsible for assisting with the order fulfillment process from start to finish. You will be responsible for processing customer orders, compiling paperwork, verifying order accuracy, and coordinating with other teams to ensure timely and accurate fulfillment. Receive and process customer orders, ensuring that all order details are accurate and complete.

Responsibilities

Customer Service

Manage incoming customer emails and phone calls and provide appropriate solutions/resolutions
Identify and assess customer's needs to achieve satisfaction
Build sustainable relationships and trust with customers through interactive communication
Perform customer returns
Initiate shipping carrier claims

Order Processing

Facilitate customer will-call orders and ensure they're ready to ship

Working Conditions:

While this is an office position, please note that you will be required to work near an environment containing dust and other plant related debris. People with asthma or known allergens to grasses, pollen, etc. should not apply.

Requirements:

Qualifications

Proven customer service experience
Track record of adaptation and conflict resolution
Familiarity with CRM systems / customer service ticketing systems, and best practices
Ability to multi-task, prioritize, and manage time effectively
Previous experience working in eCommerce, specifically with WooCommerce preferred, but not required
Existing experience in or a strong willingness to learn about planting seeds and/or agriculture a plus. However, product and industry training will be provided.
Ability to commute in-office at our Lehi, UT location during normal business hours
High School Diploma
At times, overtime may be required.

Compensation details: 18-20 Hourly Wage

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Native Seed

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Customer Service Order Processing Specialist