Job Purpose: This position will involve managing and supporting enterprise-level IT environments, with a strong focus on Office 365, cloud infrastructures, and network architecture.

Primary Responsibilities:

Manage and support Office 365 environments.
Work within GovCloud environments (e.g., GCC High, AWS GovCloud).
Document support activities, solutions, and configurations for knowledge sharing and future troubleshooting.
Conduct root cause analysis for major incidents and implement corrective actions to prevent recurrence.
Support and maintain enterprise networks.
Manage and support Windows 11 Pro and Windows 11 Enterprise systems.
Design, implement, and manage cloud, hybrid, and on-premises infrastructures.
Design, implement, and administer network and cloud architecture.
Standardize configurations across applications and processes, promoting consistency and reliability.
Support coordination, tracking, planning, and scheduling of projects, upgrades, software builds, and infrastructure changes.
Build software components using configuration management tools to templatize infrastructure and enforce desired configurations.
Knowledge or familiarity with the Cybersecurity Maturity Model Certification (CMMC) program, and the NIST standards that are required to meet certification.

Qualifications:

Bachelor’s degree in computer science, information science, information systems management, or IT related and/or 5 – 7 years of previous experience as a Systems Admin or similar type of role.
3- 5 years of proven experience in Office 365 administration is required.
Expertise in network and cloud architecture design, implementation, and administration.
Experience with GovCloud environments (GCC High, AWS GovCloud) is preferred.
Previous experience in enterprise network management.
Experience with cloud, hybrid, or on-premises infrastructures, architecture design, migrations, industry standards, and technology management.
Experience in coordinating and planning IT projects and infrastructure changes.
Commitment to standardizing configurations and supporting production releases and installations.
Required proficiency in Windows 11 Pro and Windows 11 Enterprise.
Experience with iOS and MacOS is preferred.
Proficiency in root cause analysis and corrective action implementation is preferred.
Experience with Azure and Azure Government Cloud is preferred.
Strong communication skills.
Strong documentation skills.
Willingness to take initiative on tasks and projects.
Eagerness to learn new technologies.
Excellent teamwork and collaboration skills.
Ability to manage multiple projects and meet deadlines.
Ability to communicate technical information to non-technical users.

NCMS – National Center for Manufacturing Sciences

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