Job Purpose: This position will involve managing and supporting enterprise-level IT environments, with a strong focus on Office 365, cloud infrastructures, and network architecture.
Primary Responsibilities:
- Manage and support Office 365 environments.
- Work within GovCloud environments (e.g., GCC High, AWS GovCloud).
- Document support activities, solutions, and configurations for knowledge sharing and future troubleshooting.
- Conduct root cause analysis for major incidents and implement corrective actions to prevent recurrence.
- Support and maintain enterprise networks.
- Manage and support Windows 11 Pro and Windows 11 Enterprise systems.
- Design, implement, and manage cloud, hybrid, and on-premises infrastructures.
- Design, implement, and administer network and cloud architecture.
- Standardize configurations across applications and processes, promoting consistency and reliability.
- Support coordination, tracking, planning, and scheduling of projects, upgrades, software builds, and infrastructure changes.
- Build software components using configuration management tools to templatize infrastructure and enforce desired configurations.
- Knowledge or familiarity with the Cybersecurity Maturity Model Certification (CMMC) program, and the NIST standards that are required to meet certification.
Qualifications:
- Bachelor’s degree in computer science, information science, information systems management, or IT related and/or 5 – 7 years of previous experience as a Systems Admin or similar type of role.
- 3- 5 years of proven experience in Office 365 administration is required.
- Expertise in network and cloud architecture design, implementation, and administration.
- Experience with GovCloud environments (GCC High, AWS GovCloud) is preferred.
- Previous experience in enterprise network management.
- Experience with cloud, hybrid, or on-premises infrastructures, architecture design, migrations, industry standards, and technology management.
- Experience in coordinating and planning IT projects and infrastructure changes.
- Commitment to standardizing configurations and supporting production releases and installations.
- Required proficiency in Windows 11 Pro and Windows 11 Enterprise.
- Experience with iOS and MacOS is preferred.
- Proficiency in root cause analysis and corrective action implementation is preferred.
- Experience with Azure and Azure Government Cloud is preferred.
- Strong communication skills.
- Strong documentation skills.
- Willingness to take initiative on tasks and projects.
- Eagerness to learn new technologies.
- Excellent teamwork and collaboration skills.
- Ability to manage multiple projects and meet deadlines.
- Ability to communicate technical information to non-technical users.
