Our Purpose & Values:

To Glorify God & Share His Blessings

Integrity
Extraordinary Customer Experience
Teamwork
Driven to Excellence

Job Summary:

The Network Engineer II on the Collaboration team is responsible for:

Leading and participating in small to medium-sized collaboration projects
Maintaining certifications and team specializations and learning new products as they're released
Effectively communicating with internal and external teams
Accepting service escalations and mentoring team members on technology gaps
Performing deployment work

Essential Job Functions & Expected Outcomes:

Customer Implementation & Support: 100% of the Job

Implements and supports Cisco collaboration technologies for assigned customers
Participates in internal and customer-facing meetings to ensure statement of work and project timelines meet client specifications
Manages daily priorities and documents all time and effort against tickets for accurate billing
Builds and maintains positive customer relationships by addressing issues and complaints in a timely manner
Collaborates with other engineers to resolve problems in an effective and timely manner
Models an excellent example of customer service on all levels, whether on or off-site
Pursues professional certifications and remains current with relevant technology trends to ensure competency is up to date in relevant field
Collaborates with internal and external teams to meet departmental and company goals
Performs other duties as directed by the Practice Manager

Position Requirements:

Education: High School Diploma or equivalency required; Bachelor’s degree in technology preferred; may consider an equivalent combination of education and relevant experience.

Experience: 2+ years experience working with network engineering and collaboration technologies.

Certification(s): CCNA, Webex Calling Administration Professional preferred but not required, may consider an equivalent combination of education and relevant experience

Functional Skills: Strong skillset in planning, prioritizing, organizing and customer excellence. Excellent troubleshooting and problem-solving skills.

Technology Aptitude/Skills: Excellent Office 365 skills and proficient with Cisco networking and security technologies and understanding of troubleshooting methodologies.

Language Skills: Excellent verbal and written communication skills.

Leadership/Behaviors: Supportive, collaborative, with an excellent ability to ask solid questions, provide guidance, options, or solutions to help move the business goals forward. Strong internal and external customer focus and compliance orientation are also important for this role.

Culture Match Behaviors: Honest, “Does the Right Thing”, collaborative, respectful, interacts professionally with others both inside and outside of the organization.

Network Solutions, Inc.

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Collaboration Engineer II