Our Purpose & Values:
To Glorify God & Share His Blessings
- Integrity
- Extraordinary Customer Experience
- Teamwork
- Driven to Excellence
Job Summary:
The Network Engineer II on the Collaboration team is responsible for:
- Leading and participating in small to medium-sized collaboration projects
- Maintaining certifications and team specializations and learning new products as they're released
- Effectively communicating with internal and external teams
- Accepting service escalations and mentoring team members on technology gaps
- Performing deployment work
Essential Job Functions & Expected Outcomes:
Customer Implementation & Support: 100% of the Job
- Implements and supports Cisco collaboration technologies for assigned customers
- Participates in internal and customer-facing meetings to ensure statement of work and project timelines meet client specifications
- Manages daily priorities and documents all time and effort against tickets for accurate billing
- Builds and maintains positive customer relationships by addressing issues and complaints in a timely manner
- Collaborates with other engineers to resolve problems in an effective and timely manner
- Models an excellent example of customer service on all levels, whether on or off-site
- Pursues professional certifications and remains current with relevant technology trends to ensure competency is up to date in relevant field
- Collaborates with internal and external teams to meet departmental and company goals
- Performs other duties as directed by the Practice Manager
Position Requirements:
Education: High School Diploma or equivalency required; Bachelor’s degree in technology preferred; may consider an equivalent combination of education and relevant experience.
Experience: 2+ years experience working with network engineering and collaboration technologies.
Certification(s): CCNA, Webex Calling Administration Professional preferred but not required, may consider an equivalent combination of education and relevant experience
Functional Skills: Strong skillset in planning, prioritizing, organizing and customer excellence. Excellent troubleshooting and problem-solving skills.
Technology Aptitude/Skills: Excellent Office 365 skills and proficient with Cisco networking and security technologies and understanding of troubleshooting methodologies.
Language Skills: Excellent verbal and written communication skills.
Leadership/Behaviors: Supportive, collaborative, with an excellent ability to ask solid questions, provide guidance, options, or solutions to help move the business goals forward. Strong internal and external customer focus and compliance orientation are also important for this role.
Culture Match Behaviors: Honest, “Does the Right Thing”, collaborative, respectful, interacts professionally with others both inside and outside of the organization.