A unique opportunity has come up to join our team of people who are dedicated to the well-being of the world and the people in it. We are seeking a calm, capable and committed person to support key parts of events, operations and customer support that will allow our courses and business to run smoothly and efficiently.

If the below job description feels like a good fit for you,

please send the following to suzanne@newventureswest.com:

A 500-word statement OR a 3-5 minute video response to the following questions:
In what ways do your experience and skills align with this role?
What is your hope for joining the New Ventures West team?
What do you intend to contribute?
A resume/CV
Your LinkedIn profile URL
Two references

JOB DESCRIPTION:

We are looking for someone with at least five years of experience as an Event and Customer Care Coordinator who intends to stay in this position for several years.

This is a full-time position (40 hours/week) with benefits. The annual compensation for the role is $60,000-$63,000, depending on experience. It is a hybrid role requiring both work in-person in our San Francisco office 1-2 days per week, and remote work from home.

EVENT COORDINATION

Supporting the smooth delivery of our classes is at the heart of what enables us to bring this important work to the world. The person in this role will proactively and conscientiously coordinate the details necessary for classes to run smoothly. This involves:

Coordinating onsite logistics of our internal courses courses, external trade shows, and other courses and events
Setting up the classroom layout and printing materials in preparation for classes, including A/V equipment
Coordinating with hospitality personnel for food and beverage services, set up and take-down of classes, event logistics, and internal/external communication functions throughout the event life cycle.
For external events, sourcing and negotiating hotel contracts and food and beverage, housing accommodations and transportation for faculty, and shipping materials.

CUSTOMER CARE

Providing excellent customer care is our top priority. This requires a dedication to going above and beyond for a customer to make them feel valued, including:

Providing a seamless and friendly customer experience for students and faculty
Promptly responding to phone and email questions and requests
Maintaining in-depth knowledge of our offerings and provide informative support and recommendations to resolve customers’ questions and issues
Collaborating with our operations team to drive constant improvement and to support smooth processes
Supporting staff and faculty needs in the office space, including on-call support during weekend courses

OFFICE MAINTENANCE

Maintaining the office space goes hand-in-hand with smooth operations and production. The person in this role will create a warm, supportive and functional space for staff, students and faculty. This requires a meticulous eye for detail as well as an understanding of the needs of the whole system and their part in it, including:

Purchasing, producing, and maintaining inventory levels of workbook materials, marketing materials, curriculum books, office supplies and exhibition supplies.
Producing and shipping course materials, workbooks and other shipments
Overseeing the security, cleanliness, and organization in the office and storage spaces
Coordinating with building management, other tenants and vendors

REQUIRED SKILLS AND QUALITIES

This is an important role within our small company, and it requires:

A love for details: working with them consistently, accurately, with timeliness and in coordination with those impacted by those details
Excellent written and verbal communication skills
The ability and desire to be both self-guided and to work collaboratively
Strong organizational skills
Experience working with digital tools such as Google Workspace (Drive, Gmail, Docs, Sheets), MS Office, Slack, and Zoom
The ability, interest and willingness to learn

About New Ventures West

Bring your whole self to life.

For nearly four decades, New Ventures West has been offering innovative, transformational, comprehensive coach training and leadership development programs in the US and internationally. Drawing upon recent work in philosophy, cognitive science, hermeneutics, biology and spirituality, the programs present a powerful integral methodology for coaching clients and a developmental path for coaches, leaders, and anyone interested in self-development. Our methodology builds competencies by helping the client see things in a new way and providing practices that incorporate insights into the body for continual learning.

This is a unique opportunity to join a team of people dedicated to the well-being of the world and the people in it. We are a small coach training company with a worldwide reach who work in an environment of trust, personal growth, satisfaction and fun. We love what we do and we are committed to providing personalized service to our students. We are looking for a new teammate who not only has the skills to do the work but who fits in well with our intimate group.

New Ventures West

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Experienced Event and Customer Care Coordinator