Mectron North America is a growing medical device company with its parent company in northern Italy. We are known in the medical and dental space for high quality ultrasonic bone cutting devices, specifically PIEZOSURGERY®. We are proud to deliver excellent customer service and support, from both our external and internal support teams.

The ideal candidate for this position will have an ability to create and maintain an efficient system of operation to support the organization's growing business needs. The Operations Manager is responsible for keeping track of key performance indicators (KPIs) across different functions, including technical support, customer support and accounting. Monitors compliance with operational policies and the progress of administrative tasks (e.g. managing inventory). Performs supply chain and logistics functions such as material procurement, inventory control, outsourcing, vendor selection and distribution. Facilitates the local SIOP (Sales, Inventory & Operations Planning) process. Coordinates with the manufacturer to minimize risk of back-order and maintain desired safety stock levels. Creates and executes supply chain and sourcing strategies at the manufacturing site which support growth, customer satisfaction, product cost management, forecast accuracy and inventory optimization. Drives communication and alignment between all functions to achieve delivery results and financial objectives.

Responsibilities

Establish and maintain business standards for accuracy, productivity and reliability
Manage the daily functions of the business
Prepare annual performance review and reevaluate processes
Participate in strategic planning and goal setting across all business functions
Analyze business requirements and customer needs
Research methods to improve operations and reduce costs
Monitor and report on department performances
Manage and train employees
Provide administrative support (e.g. updating inventory)
HR management of PEO
Ensure compliance with company policies and regulatory requirements

Qualifications

3+ years of experience in a similar role
Proficiency with Microsoft Office
Strong organizational and communication skills
Strong ability to multitask
Bachelor’s degree required (operations management or business administration is a plus)

Piezosurgery Inc., dba Mectron North America

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Operations Manager