This role specializes in servicing and repairing a variety of complex office equipment at customer locations, primarily within a designated geographic area. The position may also involve Team Lead/Coordinator responsibilities. An Industry Certification is required.

Primary Responsibilities:

Specializes in servicing and repairing a core set of highly complex office products.
Manages territory, inventory, and customer relationships.
Provides 2nd level technical support to other technicians.
Drives revenue-generating opportunities through various leads.
Works independently with minimal supervision.
Performs diagnostics, installations, and retrofits on office products.
Conducts on-the-job training for new and experienced technicians.
Manages territory and ensures effective execution of procedures.
Maintains a "car stock" inventory and handles customer service issues.

Required Experience:

Typically requires 3+ years of related experience, including a minimum of 2 years as a Technology Service Consultant I.
Requires 1 Industry Certification and a proven performance record.
Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.

Required Education:

Completion of technical school.

Working Conditions:

Primarily works in an office environment with adequate lighting and ventilation.
Extensive daily travel between customer locations is required, which may involve various weather conditions.
May require handling of minor cuts and burns, exposure to chemical solvents, and the potential for stress from high service call volumes.

About the Company

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a group of information seekers and customer-obsessed collaborators dedicated to delivering services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us in driving high-performance teams and our commitment to excellence. At Ricoh, your contributions will help shape the future of our industry.

Ricoh USA, Inc.

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