**Role is required to be present on-site minimum of 2 days per week. No exceptions.**

**Some relocation assistance may be available.**

Overview

Leads automobile liability, workers compensation and general liability Claims Management program in partnership.
Supports oversight of property / casualty insurance program in partnership with VP Insurance, Claims, and Risk Management.
Work with location and TPA to ensure effective processes of preservation / collection of all pertinent documentation including videos, recordings, etc. for investigations.
Partner with TPA to evaluate and develop strategies for prompt resolution.
Collaborate with In-House Legal with respect to litigated claims and settlement activity.
Seek and maintain best practice claim management processes (e.g., prompt claimant contact, expression of empathy; resolution strategy development; prompt resolution).
Interact routinely with internal and external customers.
Oversee the development of monthly claims reports in partnership with TPA and or financial analyst. Present to various audiences including CEO.
Meet monthly with TPA for program status, needs, trends, action plan updates.
Collaborate extensively with stakeholders related to safety, risk mitigation, and claim reduction.
Review claim reports and determine defense/development and provide feedback to TPA to develop strategy for resolution taking accident/event severity; known facts and venue.
Review reserve needs with TPA for appropriateness, presenting changes to the Reserve Committee with justification ensuring approvals in line with delegation of authority.
Identify cases to litigate and engage In-House Litigation Attorney on strategy.
Attend settlement conferences and mediation when necessary.
Conduct routine claim reviews with business leaders, adjusters, safety, finance, and leadership.
Conduct post review of all significant resolutions to identify strengths and areas for improvement in the claim management process.

Requirements

7+ yrs of Insurance and Claim Management experience.
Experience designing and leading claims management programs.
Experience developing educational materials to communicate / education program stakeholders
Bachelor’s Degree
Professional Certifications / Designations such as CIC, ARM, CRMP, CPCU preferred.

**Full copy of job description available upon request.**

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