**Role is required to be present on-site minimum of 2 days per week. No exceptions.**
**Some relocation assistance may be available.**
Overview
- Leads automobile liability, workers compensation and general liability Claims Management program in partnership.
- Supports oversight of property / casualty insurance program in partnership with VP Insurance, Claims, and Risk Management.
- Work with location and TPA to ensure effective processes of preservation / collection of all pertinent documentation including videos, recordings, etc. for investigations.
- Partner with TPA to evaluate and develop strategies for prompt resolution.
- Collaborate with In-House Legal with respect to litigated claims and settlement activity.
- Seek and maintain best practice claim management processes (e.g., prompt claimant contact, expression of empathy; resolution strategy development; prompt resolution).
- Interact routinely with internal and external customers.
- Oversee the development of monthly claims reports in partnership with TPA and or financial analyst. Present to various audiences including CEO.
- Meet monthly with TPA for program status, needs, trends, action plan updates.
- Collaborate extensively with stakeholders related to safety, risk mitigation, and claim reduction.
- Review claim reports and determine defense/development and provide feedback to TPA to develop strategy for resolution taking accident/event severity; known facts and venue.
- Review reserve needs with TPA for appropriateness, presenting changes to the Reserve Committee with justification ensuring approvals in line with delegation of authority.
- Identify cases to litigate and engage In-House Litigation Attorney on strategy.
- Attend settlement conferences and mediation when necessary.
- Conduct routine claim reviews with business leaders, adjusters, safety, finance, and leadership.
- Conduct post review of all significant resolutions to identify strengths and areas for improvement in the claim management process.
Requirements
- 7+ yrs of Insurance and Claim Management experience.
- Experience designing and leading claims management programs.
- Experience developing educational materials to communicate / education program stakeholders
- Bachelor’s Degree
- Professional Certifications / Designations such as CIC, ARM, CRMP, CPCU preferred.
**Full copy of job description available upon request.**
